Business Development Executive
1 month ago
The Business Development Executive will be responsible for identifying new business opportunities, building and maintaining client relationships, and driving revenue growth for the call center. This role requires a strategic thinker with excellent communication skills and a strong understanding of the call center industry.
Key Responsibilities:
- Identify New Business Opportunities: Research and identify potential clients and markets for call center services. Develop and implement strategies to target new business opportunities.
- Client Relationship Management: Build and maintain strong relationships with existing and potential clients. Understand their needs and provide tailored solutions to meet their requirements.
- Sales and Revenue Growth: Develop and execute sales plans to achieve revenue targets. Prepare and present proposals, negotiate contracts, and close deals.
- Market Analysis: Monitor industry trends, competitor activities, and market demands. Provide insights and recommendations to improve business strategies.
- Collaboration: Work closely with the marketing, operations, and customer service teams to ensure seamless service delivery and client satisfaction.
- Reporting: Prepare regular reports on sales activities, pipeline status, and revenue forecasts. Provide updates to senior management on business development efforts.
- Experience: Minimum of 3-5 years of experience in business development, sales, or a related role in the call center or BPO industry.
Skills:
- Strong understanding of the call center industry and market dynamics.
- Excellent communication, negotiation, and presentation skills.
- Proven track record of achieving sales targets and driving revenue growth.
- Ability to build and maintain strong client relationships.
- Strategic thinker with strong analytical and problem-solving skills.
- Proficiency in CRM software and MS Office Suite.
Key Competencies:
- Results-Oriented: Focused on achieving goals and delivering results.
- Customer-Focused: Dedicated to meeting the expectations and requirements of internal and external customers.
- Team Player: Works collaboratively with others to achieve common goals.
- Adaptable: Able to handle change and uncertainty with ease.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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