Director - Customer Success | Cybersecurity [3 Days Left]

3 weeks ago

Bengaluru, India CloudSEK Full time
WHO ARE WE?

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy

CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

- Launch of our first product in 2016.- Earning our pre-series A funding in 2018.- Receiving multiple awards including the prestigious Excellence Award for being the Security Product Company of the Year in 2020.- Receiving the Series A funding from MassMutual Ventures in 2021 with a total investment of $10million.

CloudSEK’s Product Suite:

- CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.- CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

Position Overview: The Cybersecurity Customer Success Director will lead a team of customer success managers (CSM), ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines strategic leadership, customer advocacy, and technical expertise to enhance customer engagement and retention in a competitive market.

Key Responsibilities:

- Leadership and Strategy: Develop and implement customer success strategies that drive engagement, satisfaction, and retention for our products and services.- Customer Onboarding: Oversee the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.- Relationship Management: Foster strong relationships with key stakeholders, acting as a trusted advisor to understand their needs and challenges.- Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.- Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.- Team Development: Lead, mentor, and develop a high-performing customer success team, promoting a culture of excellence and continuous learning.- Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.- Reporting and Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.

Qualifications:

- Proven experience in customer success in the cybersecurity industry.- Strong understanding of cybersecurity concepts, technologies, and market trends.- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.- Experience leading and developing teams, with a focus on fostering a customer-centric culture.- Analytical mindset with the ability to derive insights from data to drive decisions and improvements.- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

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