![CIEL HR Services](https://media.trabajo.org/img/noimg.jpg)
MAC OS Support Role
1 month ago
Looking for Immediate Joiners to 20 days NP
Years of Experience 3-4 years
Mandatory Skills
Good knowledge on Mac OS, Customer handling Skills, Willing to work in Rotation shifts , Good Communication skills, Shd have experience handling US Customer base
We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.
- Installation and configure MAC Workstations
- Knowledge of Different versions of Mac OS X
- Install and configure Office application with other Line of Business Applications on MAC
- Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
- Knowledge on File vault Encryption / Decryption
- Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
- Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
- Basic knowledge on Office365 services, Active Directory and user login methods
- Knowledge on JAMF application push and deployment for workstations
- Walking customers through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- OS and Application support, ticket handling on INC, SR
- Good to have ticketing tool knowledge – SNOW, JIRA, etc.
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Provide technical assistance and support issues related desktop support, Teams Conferencing support,
- VIP user coordination and support
- Professionalism when resolving service delivery and client issues in a timely manner
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
Other Roles and responsibilities during Migration
- Co-ordinate with Migration Onsite team and scheduling team
- Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
- Ensure all scheduled migrations are completed without any business impact
Interested candidate can share their resume to
-
Mac Support Technician
1 month ago
bangalore, India Excis Ltd Full timeMAC (Apple Devices)Support Technician provides day-to-day desktop support, receives inboundcalls, answer questions, troubleshoots and document steps performed to resolvechallenges with hardware, software and application issues in a ticketingsystem. Daily Jobresponsibilities: 1st , 2nd and 3rd linesupport of Mac’s Imaging/reimaging...
-
Mac Support Technician
3 weeks ago
bangalore, India Excis Ltd Full timeMAC (Apple Devices)Support Technician provides day-to-day desktop support, receives inboundcalls, answer questions, troubleshoots and document steps performed to resolvechallenges with hardware, software and application issues in a ticketingsystem. Daily Jobresponsibilities: 1st , 2nd and 3rd linesupport of Mac’s Imaging/reimaging...
-
Mac OS Developer
3 weeks ago
bangalore, India Celstream Technologies Full timeResponsibilitiesSoftware Development Engineer with objective C/Objective C++ development experience on Macintosh OSStrong background in writing multi-threaded and synchronization programs.Ability to lead a team of engineers to solve technical issues.Strong exposure to Objective C /Objective C++ programming skillsC/C++ programming skillsGood to have...
-
MAC Specialist
3 weeks ago
Bangalore Urban, India Excis Compliance Full timeMAC (Apple Devices) Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Daily Job responsibilities : 1st , 2nd and 3rd line support of Mac’s Imaging/reimaging and deployment...
-
MAC Specialist
1 month ago
Bangalore Urban, India Excis Compliance Full timeMAC (Apple Devices) Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.Daily Job responsibilities: 1st , 2nd and 3rd line support of Mac’s Imaging/reimaging and deployment of...
-
MAC Specialist
3 weeks ago
Bangalore Urban, India Excis Compliance Full timeMAC (Apple Devices) Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.Daily Job responsibilities: 1st , 2nd and 3rd line support of Mac’s Imaging/reimaging and deployment of...
-
L2 Technical Supprt Engineer
1 month ago
Bangalore, India Whizz HR Full timeJob Description : - Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues - Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. - Perform network troubleshooting, particularly on VPN...
-
L2 Technical Supprt Engineer
1 month ago
bangalore, India Whizz HR Full timeJob Description : - Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues - Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. - Perform network troubleshooting, particularly on VPN...
-
Bangalore, India DHANI Full timeThis job requires 50% travel within Bangalore. Therefore, only candidates who are open to traveling should apply. Experience : 1 to 4 yearsJob Requirement : Immediate- Addressing user tickets regarding hardware, software, and networking- Contacting clients to find out the nature of the problem.- Traveling to the client's location or connecting via a...
-
Dhani - L1 Desktop Support Engineer - Mac/Windows OS
2 months ago
bangalore, India DHANI Full timeThis job requires 50% travel within Bangalore. Therefore, only candidates who are open to traveling should apply. Experience : 1 to 4 yearsJob Requirement : Immediate- Addressing user tickets regarding hardware, software, and networking- Contacting clients to find out the nature of the problem.- Traveling to the client's location or connecting via a remote...
-
Dhani - L1 Desktop Support Engineer - Mac/Windows OS
2 months ago
Bangalore, India DHANI Full timeThis job requires 50% travel within Bangalore. Therefore, only candidates who are open to traveling should apply. Experience : 1 to 4 yearsJob Requirement : Immediate- Addressing user tickets regarding hardware, software, and networking- Contacting clients to find out the nature of the problem.- Traveling to the client's location or connecting via a...
-
IT Desktop Support
13 hours ago
bangalore, India ScaleneWorks Full timeJob DescriptionIT Desktop Supportwill provide second level technical support to internal Sabre employees and contractors. The successful candidate will possess a rare combination of interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to find resolution of end user problems, which may range from...
-
System Administrator
3 weeks ago
bangalore, India Aryaka Full timeDescription System Administrator - Mac Expert Location: Bangalore, IndiaWe are seeking a highly skilled Mac Expert for a System Administrator / Helpdesk Technician role with at least 5 years of experience providing comprehensive support for Mac laptops. The ideal candidate will possess strong proficiency in JAMF and Apple Business Manager,...
-
System Administrator
1 month ago
bangalore, India Aryaka Full timeDescription System Administrator - Mac Expert Location: Bangalore, IndiaWe are seeking a highly skilled Mac Expert for a System Administrator / Helpdesk Technician role with at least 5 years of experience providing comprehensive support for Mac laptops. The ideal candidate will possess strong proficiency in JAMF and Apple Business Manager,...
-
IT-Staff Systems Engineer
2 months ago
bangalore, India Cadence Design Systems, Inc. Full timeAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Position: IT- Sr. Staff Systems Engineer Grade: IT4 Location: Bangalore/Noida This role will have broad experience in global deployment and management of desktop solutions in the Mac environments. Managing the Mac devices...
-
IT-Staff Systems Engineer
3 weeks ago
bangalore, India Cadence Design Systems, Inc. Full timeAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Position: IT- Sr. Staff Systems Engineer Grade: IT4 Location: Bangalore/Noida This role will have broad experience in global deployment and management of desktop solutions in the Mac environments. Managing the Mac devices...
-
Desktop Support Engineer
1 month ago
bangalore, India Iron Systems Full timeResponsibilities: Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. Perform network troubleshooting, particularly on VPN...
-
Desktop Support Engineer
3 weeks ago
bangalore, India Iron Systems Full timeResponsibilities: Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. Perform network troubleshooting, particularly on VPN...
-
42Gears Mobility Systems
3 weeks ago
Bangalore, India 42Gears Mobility Systems Pvt Ltd Full timeHands-on Experience on : - UEM (Unified End point Management) / ITSM Tools + Multiple OS installations (Windows, MAC & Linux) - Troubleshooting with Software deployments via tools, Drivers, Remote Support Troubleshooting, Hardware and Software issues, Windows Services, Windows MDM ( Mobile Device Management) knowledge. - Windows 10, 11, and MAC End User...
-
42Gears Mobility Systems
2 months ago
Bangalore, India 42Gears Mobility Systems Pvt Ltd Full timeHands-on Experience on : - UEM (Unified End point Management) / ITSM Tools + Multiple OS installations (Windows, MAC & Linux) - Troubleshooting with Software deployments via tools, Drivers, Remote Support Troubleshooting, Hardware and Software issues, Windows Services, Windows MDM ( Mobile Device Management) knowledge. - Windows 10, 11, and MAC End User...