Restaurant Host/Hostess

4 days ago

Mumbai, India STREETVIEW FOODS LLP Full time

A restaurant hostess is the first point of contact for guests, responsible for providing a warm welcome, managing reservations and waitlists, and escorting diners to their tables to ensure a positive dining experience. Key duties include answering phones, coordinating with staff, maintaining the reception area, and assisting servers during busy periods. Essential qualities for a hostess are strong communication, exceptional customer service, organization, multitasking abilities, and a friendly, professional demeanor. Key Responsibilities

  • Guest Greeting & Management:Welcome guests with a friendly demeanor, provide accurate wait time estimates, and manage reservations and walk-in guests.
  • Seating & Coordination:Escort guests to their assigned tables, optimize seating arrangements to balance server workload, and communicate with servers about table availability.
  • Customer Service:Answer phone calls and guest inquiries, provide information about the menu and restaurant offerings, and handle guest complaints or requests professionally.
  • Front-of-House Maintenance:Keep the reception area and dining room clean, organized, and tidy.
  • Staff Support:Assist waitstaff with various tasks during busy times, such as delivering menus, taking drink orders, or providing crayons and coloring books for children.

Required Skills & Qualifications

  • Communication:Excellent interpersonal and communication skills for interacting with guests and staff.
  • Customer Service:A strong customer-focused mindset and the ability to create a welcoming atmosphere.
  • Organization:Strong organizational and time management skills to handle reservations, seating, and multiple tasks efficiently.
  • Multitasking:The ability to manage various responsibilities simultaneously in a fast-paced environment.
  • Professionalism:A professional appearance, positive attitude, and a friendly, approachable demeanor.
  • Education:Typically a high school diploma or equivalent is required, though additional customer service or hospitality training is a plu

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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