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Customer Success Specialist

2 months ago

kanpur, India Propel Full time

About Propel

Propel is revolutionizing the way businesses manage their online reputation with seamless, automated review requests and engaging video and audio feedback. Our innovative platform effortlessly multiplies your reviews, consolidates feedback from all platforms, and elevates your brand's personal touch. 


Propel's user-friendly solutions ensure business owners can focus on what they do best while your online presence flourishes. Join us to unlock your full potential and get an opportunity to work directly with the founding team.


THE OPPORTUNITY


Be a part of something exciting in Online Reputation Management and Lead Generation with the AI world.

  • Onboard assigned clients, which includes training customers on the use of Propel Products and services.
  • This would entail, understanding the client’s requirements, and working with the software development team and Quality Assurance team to improve the product experience.
  • During the initial post-installation phase, analyze client reports and recommend strategies to improve and refine.
  • Proactively convey information on Propel products and new feature offerings to

               clients & serve as the primary point of contact for clients.

  • Escalate all issues of the clients. Serve as the client advocate and provide feedback to

               product management and development team.

  • Work with the creative team to brainstorm and present new engagement ideas to the client.
  • Create and present monthly reports to the internal stakeholders. 
  • Develop and maintain long-term relationships with assigned customers.


QUALIFICATIONS

  • Bachelor's degree in Business, Marketing, or a related field.


Schedule :


  • Monday to Friday


Experience

  • 2+ years of experience in customer success, account management, or a related customer-facing role.
  • Experience with a SaaS company in a customer support role is required.


Working Hours  

  •  6 pm to 02:30 am IST


For more information, please visit our website -