Store Manager

2 days ago


Kalyan Nagar, India VETIC Full time

Key Responsibilities

Operational Excellence

  • Manage end-to-end clinic operations, ensuring smooth daily functioning.
  • Implement SOPs to maintain consistency and efficiency across all departments.
  • Oversee inventory, stock management, and vendor coordination.
  • Ensure compliance with safety, hygiene, and quality standards.

Customer Experience & Relationship Management

  • Deliver a customer-first experience with empathy, transparency, and professionalism.
  • Handle escalations, resolve queries, and ensure pet parents leave delighted.
  • Drive NPS (Net Promoter Score) targets through proactive feedback collection and service improvements.
  • Build long-term relationships with pet parents, ensuring repeat visits and loyalty.

Team Leadership & Development

  • Supervise doctors, groomers, and support staff to ensure seamless coordination.
  • Conduct regular training, performance reviews, and motivate the team to deliver excellence.
  • Foster a culture of accountability, learning, and empathy.

Business & Growth

  • Monitor clinic P&L, revenue, and cost efficiencies.
  • Drive service adoption (consultations, diagnostics, grooming, preventive care, pet food, etc.).
  • Support marketing initiatives, local outreach, and community-building activities.
  • Contribute insights for scaling operations and improving processes.

Requirements

  • Graduate/Postgraduate in Business Administration, Veterinary Sciences, Healthcare, or related fields.
  • 2–5 years of experience in managing operations in pet care, QSR, retail, or healthcare.
  • Strong understanding of SOPs, process management, and customer service excellence.
  • Excellent communication, problem-solving, and people management skills.
  • Tech-savvy with the ability to work on CRM, POS, and operational tools.
  • Passion for pets and a genuine desire to improve their healthcare experience.

What We Offer

  • Competitive salary & performance-based incentives.
  • Opportunity to be part of India's fastest-growing pet care brand.
  • Growth-driven, collaborative, and pet-friendly work environment.
  • Continuous learning and leadership development opportunities.

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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