CRM - Senior Functional Consultant

3 weeks ago

bangalore, India Recruiter Wings Consultancy Full time

We are looking to hire an experienced Microsoft Dynamics CRM Functional Consultant to join aMicrosoft Gold Certified Dynamics partner with headquarters in Dubai with global operations.This role will be based at the client's ODC office in Bangalore. You will be responsible forreviewing client business processes, re-engineering the client’s processes to improve efficiency,and performing many of the functional tasks required for a successful CRM implementation.Key Responsibilites:Collaborate with Onsite partner, Product Management and Client Business Process Ownersto analyse and design business requirements.Translate business requirements into detailed User Stories and corresponding AcceptanceCriteriaDemonstrate MSCRM solution capabilities to the clientConduct business process analysis and create Fit/Gap reportCreate Solution design to address client business, interface and performance requirementsAdvise on complex MS Dynamics CRM business cases and propose comprehensivesolutions based on MS CRM, 3rd parties and customizationsCreate functional requirement and functional design for customizationsCreate estimates for implementation tasksProvide MS Dynamics SME expertise to client and mentor team membersInstallation, setup and configuration of MS CRMPerform regression testing and retest identified defects as neededDevelop, execute, and verify test plans and scripts for functional testing based on UserStory Acceptance CriteriaData migration from external systems into MS CRMConduct solution testing and assist with user acceptance testingConduct user and administrator trainingComplete the project tasks on time and under budgetBuild expertise in Industry areas of focus, contributes to development of Industry solutionsAssist sales and presales teams to prepare proposals, participate on client presentationsand support business development and the sale of professional services when necessary

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