Associate project manager

Position Title : Associate Project ManagerLocation : Bangalore/ MohaliPosition Overview:In a projectized organizational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance culture and ensuring alignment with project and organizational objectives.Key Responsibilities:Delivery Management:- Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.- Define project objectives, deliverables, and success criteria while managing project lifecycles.- Track and report project progress using standardized dashboards and KPIs.SLA and KPI Management:- Ensure that all projects meet contractual SLA obligations and internal performance standards.- Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.Customer Relationship Management:- Act as the primary liaison for customers on project-related issues, updates, and escalations.- Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.- Conduct regular performance reviews, provide constructive feedback, and address underperformance.- Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.Risk and Issue Management:- Maintain a risk register for projects, proactively identifying and addressing potential risks.- Facilitate rapid escalation and resolution for critical project issues.Change and Transformation Management:- Manage project scope changes through structured Change Control Processes.- Communicate and align stakeholders on transformation initiatives and ensure proper documentation.Governance and Compliance for Projects:- Establish and monitor governance frameworks for effective project delivery.- Ensure compliance with legal, regulatory, and organisational standards on a per-project basis.Delivery Financial Management:- Develop and track project budgets, billing, and financial forecasts.- Maintain financial dashboards to monitor project profitability and cost-effectiveness.- Conduct variance analysis between planned and actual financial outcomes for each project.Continuous Improvement:- Collect feedback from project teams and clients to implement process improvements.- Promote a culture of innovation and learning within the project teams to drive efficiency and quality.Team Leadership in Projects:- Lead cross-functional project teams, ensuring clarity of roles and responsibilities.- Act as a mentor and coach to project team members, fostering professional growth.- Encourage collaboration and communication within the team to deliver high-quality results.Qualifications:- Greater than 8 Years of Experience in Project Management or Similar Role- Industry - IT or IT Managed Services- Education: Bachelor’s degree in IT, Project Management, or a related field.- Experience:- Proven experience in managing projectized environments, IT service delivery, and people management.- Demonstrated success in leading and developing diverse teams.- Certifications: PMP, PRINCE2, ITIL, or Agile certifications are preferred.- Good to Have Skills:- Expertise in project management frameworks (e.g., Agile, Waterfall).- Proficiency in team management tools (e.g., Service Now, Jira, Microsoft Project).- Strong leadership, conflict resolution, and decision-making abilities.- Exceptional communication and interpersonal skills.Key Competencies:- Project Orientation: Expertise in handling project lifecycles from initiation to closure.- Stakeholder Management: Effective communication and relationship-building with clients and teams.- Resource Optimisation: Strategic allocation and management of resources to ensure efficiency.- Risk Mitigation: Proactive identification and resolution of risks.- Continuous Improvement: Focus on driving innovation and quality enhancementsWork Environment:- Dedicated to leading multiple projects concurrently.- Occasional travel to customer or project sites may be required.Flexibility to work outside regular hours to meet project milestones or address critical issues