Assistant Manager-Customer Relationship Mgmt. CRM

1 month ago


mumbai, India Smaaash Entertainment Pvt. Ltd. Full time

Job Overview


We are looking for an experienced and dynamic Assistant Manager - Customer Relationship Management (CRM) to join our team at Smaaash Entertainment Pvt. Ltd. The Assistant Manager - CRM will be responsible for managing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty. This is a mid-level position with 4 to 6 years of experience, based in Mumbai, Maharashtra, India. This is a full-time role.


Qualifications and Skills


  • Bachelor's degree or MBA
  • Proven experience in a customer relationship management role, preferably in the Gaming & Entertainment industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle multiple priorities and meet deadlines
  • Proficiency in customer relationship management (CRM) software
  • Knowledge of sales techniques and strategies
  • Ability to work well in a team environment


Roles and Responsibilities


  • Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
  • Handle customer enquiries, complaints, and feedback promptly and professionally
  • Coordinate with internal teams to resolve customer issues and provide timely solutions
  • Identify opportunities to upsell and cross-sell products and services to existing customers
  • Monitor customer satisfaction levels and implement strategies to improve customer experience
  • Generate regular reports on customer interactions, feedback, and sales performance
  • Stay updated with industry trends, competitor activities, and customer preferences
  • Collaborate with marketing teams to develop and execute customer engagement campaigns
  • Train and mentor junior team members to improve customer service skills
  • Ensure compliance with company policies and procedures in all customer interactions






  • Customer Relationship

    1 month ago


    Navi Mumbai, India Dhirendra Group Full time

    Customer Relationship Officer/ExecutiveLocation: Bhilwara, RJ/Navi Mumbai, MHJob Description: Candidates from Agri background preferred. And for Executives, Freshers are also welcome, but should be Bachelors or Masters in AgricultureManager Exp (3-5 yrs min)Executive Exp (0-2)Marketing executives oversee many aspects of a campaign throughout the entire...


  • Mumbai, India SEAGULL Staffing Solutions Full time

    **JD for CRM Back End (Executive/Sr. Executive)** 1. Booking form verification 2. Maintaining tracker for Demands and raising timely demands 3. Timely receipt updating 4. Issue of NOCs, Maintaining Tracker 5. Application of ROCs, Maintaining Tracker 6. Timely reminders, cancellation notices to the customers 7. Preparation Agreement for Sale 8....


  • Mumbai, India Hotfut Full time

    **Job Description: Premium Club Customer Relationship Specialist** **Position Overview**: We are seeking a dynamic and customer-focused individual to join our team as a Premium Club Customer Relationship Specialist. In this role, you will be responsible for cultivating strong relationships with our premium club members, ensuring their satisfaction, and...

  • Junior CRM

    4 days ago


    Navi Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title: Junior CRM Executive **Location**: Navi Mumbai **Department**: Customer Relationship Management **Reports To**: Senior CRM Manager / CRM Lead Job Summary: Key Responsibilities: - **CRM System Management**: - Assist in the maintenance and management of the CRM system, ensuring data accuracy and completeness. - Update customer information and...

  • Manager - CRM

    1 month ago


    Mumbai, India LeanFlo Inc. Full time

    We are seeking a highly skilled and experienced Manager with expertise in the LexisNexis Interaction CRM system. As the Manager - CRM, you will be responsible for overseeing the implementation, maintenance, and optimisation of our CRM system to drive customer relationship management initiatives. Your role will involve collaborating with cross-functional...


  • mumbai, India Talent Corner HR Services Pvt Ltd Full time

    Job Overview:As a Customer Relations Executive, you will play a pivotal role in lead management, and fostering organic business growth from existing customers. Your responsibilities will extend to providing valuable insights to the marketing team and supporting the MIS analyst in lead analysis. Collaboration with the sales team will be essential for lead...

  • CRM Intern

    1 week ago


    mumbai, India IIDE Full time

    JobDescription: Weare seeking a motivated and detailoriented individual to join ourteam as a CRM Intern. In this role you will assist in developingand implementing customer relationship management strategies toenhance our business operations. Your responsibilities will includeanalyzing customer data assisting in the creation of targetedmarketing campaigns...

  • Deputy Manager- CRM

    2 weeks ago


    mumbai, India Alembic Pharmaceuticals Limited Full time

    Roles & Responsibilities:Customer Relationship Management & Vendor ManagementManaging/Analysing CRM Monthly, Quarterly & Yearly report.Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.Making sure the customer database is correctly segmented for targeted marketing activities.Planning and delivering CRM...

  • Deputy Manager- CRM

    2 weeks ago


    Mumbai, India Alembic Pharmaceuticals Limited Full time

    Roles & Responsibilities:Customer Relationship Management & Vendor Management Managing/Analysing CRM Monthly, Quarterly & Yearly report. Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.Making sure the customer database is correctly segmented for targeted marketing activities.Planning and delivering CRM...

  • Deputy Manager- CRM

    2 weeks ago


    Mumbai, India Alembic Pharmaceuticals Limited Full time

    Roles & Responsibilities:Customer Relationship Management & Vendor Management Managing/Analysing CRM Monthly, Quarterly & Yearly report. Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.Making sure the customer database is correctly segmented for targeted marketing activities.Planning and delivering CRM...

  • Deputy Manager- CRM

    2 weeks ago


    mumbai, India Alembic Pharmaceuticals Limited Full time

    Roles & Responsibilities: Customer Relationship Management & Vendor Management Managing/Analysing CRM Monthly, Quarterly & Yearly report. Collaborating with other departments ensure the CRM strategy works well for every aspect of the business. Making sure the customer database is correctly segmented for targeted marketing activities. Planning and...

  • Assistant CRM

    4 days ago


    Navi Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title - Assistant CRM Experience Required - 2+ Years Location - Navi Mumbai(Work from office) JD: - We are looking for an experienced Client Relationship Manager to join our team in [Mumbai]. - Responsibilities: Having good knowledge of client hunting and business farming by building strong relationships with the client, ensuring their satisfaction...

  • Relationship Manager

    2 weeks ago


    Mumbai, India Capwise Financial Services Private Limited Full time

    Company Overview Capwise Financial Services Pvt. Ltd. (CFPL) is a financial services company catering to companies across all segments and all sectors in India. They offer customized financial advisory services and best finance strategy for the companys growth. With full-fledged investment banking services including debt syndication, private equity,...

  • Relationship Manager

    1 month ago


    Mumbai, India Capwise Financial Services Private Limited Full time

    Company OverviewCapwise Financial Services Pvt. Ltd. (CFPL) is a financial services company catering to companies across all segments and all sectors in India. They offer customized financial advisory services and best finance strategy for the companys growth. With full-fledged investment banking services including debt syndication, private equity, advisory,...

  • CRM Executive

    4 weeks ago


    Mumbai, Maharashtra, India YourHappyLife Full time

    Key Responsibilities: - Manage and maintain our customer relationship management system, ensuring that customer data is accurate and up-to-date. - Work closely with the sales and marketing teams to develop effective CRM strategies that align with business objectives. - Analyze customer data to identify trends and insights that can be used to improve sales...


  • mumbai, India Talent Corner HR Services Pvt Ltd Full time

    Job Overview: As a Customer Relations Executive, you will play a pivotal role in lead management, and fostering organic business growth from existing customers. Your responsibilities will extend to providing valuable insights to the marketing team and supporting the MIS analyst in lead analysis. Collaboration with the sales team will be essential for lead...


  • Navi Mumbai, Maharashtra, India commutec.in Full time

    We are Hiring! Customer Relationship Executive ( Only Female) Company - Commutec Experience - 1+ years in Customer Relationship Management system Location - Vashi Education H.S.C with minimum 3 years of experience in CRM / graduate Shift time - 10 Am to 7 pm ( 1st and 3rd Saturdays off ) Job Brief We are looking for a professional Customer Success...


  • Mumbai, India Paradigm Realty Full time

    About the company  Paradigm Realty is an organization spearheaded with credible experience of delivering cutting edge in the Real Estate industry of Mumbai, by employing global contemporary techniques, ensuring quality standards and timely delivery of the products. We focus majorly onto areas of Western Suburbs of Mumbai.Our mission as niche property...


  • Mumbai, India Paradigm Realty Full time

    About the company   Paradigm Realty is an organization spearheaded with credible experience of delivering cutting edge in the Real Estate industry of Mumbai, by employing global contemporary techniques, ensuring quality standards and timely delivery of the products. We focus majorly onto areas of Western Suburbs of Mumbai. Our mission as niche property...


  • Mumbai, India Carnival event Full time

    aGenie Bazaar is seeking a dynamic and results-driven Customer relationship management Representative to join our team. As an Customer relationship Representative, you will be responsible for generating new business opportunities and driving sales growth within the logistics industry. Your primary focus will be on prospecting potential clients, building...