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Order Fulfillment Specialist

2 months ago

Delhi, India Bearaby Full time
Bearaby
Full-time
40 hours per week
Native or fluent english speaker
Microsoft office proficiency required
Who WE are Bearaby is an award-winning Direct to Consumer (DTC) company on a mission to bring comfort and relief to people of all ages who are searching for calm in a complex world. We create beautiful and functional products, including our flagship weighted blankets, that are sustainably manufactured from organic materials and innovative upcycled fabrics - loom to lap. We believe that restorative rest should be simple, natural, and drug-free - and that it's time to ditch the negative stigmas around healthy habits like napping and sleeping-in for a calmer, more comforted world.
Role Summary  The Order Fulfillment Specialist will be responsible for managing and executing the end-to-end order fulfillment process across multiple channels, including our own DTC platform, retail partners, Amazon, and other ad hoc orders. This role requires a high level of organization, attention to detail, and the ability to work collaboratively across departments to meet tight deadlines.
Duties and Responsibilities Order Processing : Accurately process orders from various channels, including DTC, retail, Amazon, and other partners, ensuring all orders are fulfilled in a timely manner.
Inventory Management : Coordinate with the inventory team to ensure stock levels are accurate and sufficient to meet order demands. Monitor inventory to prevent stockouts or overstock situations.
Shipping Coordination : Arrange for the timely shipping of all orders, selecting the most efficient and cost-effective shipping methods. Liaise with shipping carriers to track and resolve any delivery issues.
Quality Control : Ensure orders meet quality standards, and that all items are packed securely to avoid damage during transit.
Customer Communication : Work closely with the customer service team to address any order-related inquiries or issues. Provide timely updates on order status, delays, or changes.
Retail & Amazon Order Management : Handle the specific requirements for retail and Amazon orders, including bulk order processing, labeling, and meeting compliance standards for each platform.
Ad Hoc Orders : Manage any special or one-off orders that may arise, ensuring they are processed and shipped with the same level of care as regular orders.
Process Improvement : Identify and implement improvements to the order fulfillment process to increase efficiency and accuracy.
Reporting : Maintain accurate records of all orders, shipments, and inventory levels. Generate regular reports for management to track fulfillment performance.
Who YOU Are Proven experience in order fulfillment, logistics, or supply chain management, preferably in a DTC environment.
Proficiency in Microsoft Office Suite, especially Excel, and familiarity with inventory management software.
Familiarity with e-commerce platforms (e.g., Shopify), retail order systems (e.g SPS Commerce), and Amazon Seller Central.
A self-motivated, positive and energized individual with strong communication skills.
A flexible thinker who is comfortable taking on feedback and can work with strategic direction
Ability to work independently and collaboratively in a fast-paced environment.
A team player with the ability to work closely across teams in a fast-paced startup environment
A strong communicator with excellent interpersonal skills at all levels, which include both written and verbal communication skills.
Comfortable with working in G Suite, monday.com, and Slack
Adaptable, flexible and resilient, with excellent interpersonal, communication and negotiation skills.
Qualifications Fluent in English (written and spoken)
Experience working for an US or European company in a cross-cultural context is preferred.
Microsoft Excel proficient
Experienced in order fulfillment, logistics and supply chain management, preferably in a DTC environment.
Familiarity with e-commerce platforms (e.g., Shopify), retail order systems, and Amazon Seller Central.
Strong problem-solving skills and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work occasional evenings or weekends as needed to accommodate peak business hours.
What we offer Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.