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Group Head

2 months ago

Gurugram, India The Marcom Avenue Full time

We are seeking a seasoned “Group Head – Client Servicing” to lead our Client Servicing team. The “Group Head” will be responsible for managing the client servicing team, leading key client accounts, ensuring timely delivery of projects, and enhancing client satisfaction. The role will involve both strategic and operational oversight, with a focus on strengthening client relationships and driving business growth.


Key Responsibilities:

- Lead and manage the client servicing team, ensuring smooth communication and execution of digital marketing strategies.

- Act as the primary point of contact for key clients, ensuring all client requirements are understood and executed effectively.

- Develop, implement, and manage strategic digital marketing plans for clients to improve their online presence and performance.

- Oversee project timelines, budgets, and quality control for client deliverables.

- Regularly present campaign performance reports and insights to clients, recommending optimization strategies.

- Collaborate with creative, media, and technical teams to ensure seamless delivery of client campaigns.

- Foster strong relationships with clients, identifying opportunities for upselling and cross-selling additional services.

- Monitor industry trends and competitor activities to keep clients updated on digital best practices.


Qualification Requirements:

Education:

- Bachelors degree in Marketing, Business Administration, Communication, or a related field.

- MBA or equivalent postgraduate qualification in Marketing/Digital Marketing is preferred.


Experience:

- Minimum 7+ years of relevant experience in client servicing, digital marketing, or account management,

preferably within a marketing or advertising agency.

- Proven track record of successfully managing large accounts and leading a client servicing team.

- Certifications (optional but advantageous):

- Google Ads Certification.

- Facebook Blueprint Certification.

- Certifications in SEO, SEM, or Digital Strategy from recognized institutions.