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Call Center Representative

2 months ago

Mumbai Metropolitan Region, India Godrej Properties Limited Full time

JOB DESCRIPTION


—————————————————————————————————————


Job Title: International Sales Call centre

Job Type: Permanent, Full-time

Function: Sales

Business: Godrej Properties

Location: Mumbai (HO)


About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries


About Godrej Properties Limited (GPL)


Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.


Role Summary:

Roles and responsibilities:

· Effective Lead Management through Call Centre for driving walk-ins, meetings, VCs and subsequently bookings across media for international customers.

· Deliver Effective Ratio Metrics for Lead to Connect, Connect to AP, AP to AD.

Achieving TATs for Lead Servicing as per sign offs

Effectively managing the Training, Quality and Agent Performance.

· Driving Performance through Lead Nurturing to ensure additional contribution of meetings and bookings historical base.

· Giving feedbacks to the lead source and performance of digital campaigns for better optimisation.

· Be prepared to visit project sites during launches to ensure smooth operations and successful customer engagements.

· Managing Costs and driving optimisation with efficiencies through initiatives aimed at:

-Improving the lead funnel efficiencies @ Call center.

-Controlling Call Center Budget and Incentive Payout.

-Better productivity in terms of call centre manpower utilisation and dial outs.

-Managing other direct channel database dialing @ call center for best conversion adding to digital/LN campaigns.

Managing Process Adherence Efficiencies



Who are we looking for?

Qualification:

Applicants should be Graduates – with Minimum 5 years of relevant industry experience,



What’s in it for you?

Be an equal parent


Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

· 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers

· 2 months paid leave for secondary caregivers

· Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel


Coverage for childbirth and fertility treatment


No place for discrimination at Godrej


Gender-neutral anti-harassment policy


Same sex partner benefits at par with married spouses


Gender transition support


We are selfish about your wellness


Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options


Trust based sick leave


Mental wellness and self-care programmes, resources and counselling


Celebrating wins, the Godrej Way


Structured recognition platforms for individual, team and business-level achievements


Performance-based earning opportunities


An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.


We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.


If this sounds like a role for you, apply now

We look forward to meeting you.