![ADCI - BLR 14 SEZ - F07](https://media.trabajo.org/img/noimg.jpg)
WFM Administrator
3 weeks ago
BASIC QUALIFICATIONS
- 2+ years of program or project management experience- 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)- Ability to perform many concurrent assignments and determine the need for changing priorities- Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
PREFERRED QUALIFICATIONS
- Experience in requirement gathering and ability to write clear and detailed requirement document- Exceptional organizational skills and influencing and leadership skills- 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)- Oral and written communication skills are required in order to provide appropriate customer support and interaction- Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications.- Speaking-listening-writing skills, attention to details, proactive self-starter- Proven ability to work in a dynamic, ambiguous environment- Experience with automatic contact routing, VoIP and any contact center case management tools.- Basic/Working knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
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Wfm Administrator
3 weeks ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...
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WFM Administrator
2 days ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full timeWe at strive to be Earth's most customer-centric company, offering endless options for online purchases. Our Selling Partner Services (SPS) team serves as the main link between Amazon and our business associates, dedicated to delivering top-notch support to Merchants on the Amazon platform. We aim to anticipate the needs of Sellers, develop innovative...
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WFM Administrator
3 weeks ago
Bengaluru, India ADCI - BLR 14 SEZ - F07 Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...
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WFM Administrator
2 weeks ago
Bengaluru, India ADCI - BLR 14 SEZ - F07 Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...
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Infor WFM Consultant
2 days ago
Bengaluru, India Birlasoft Full timeLocation - Bangalore / Hyderabad/Mumbai / Noida / Chennai / PuneExperience:At least 5 years of IT experience (support + implementation)Min 2 years of Infor experienceExperience in Big 4, other consulting firms is preferredEducation:Bachelor’s degree in science, Engineering, Computer Application, Information Technology, or equivalentMaster’s degree in...
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Infor WFM Consultant
4 days ago
Bengaluru, India Birlasoft Full timeLocation - Bangalore / Hyderabad/Mumbai / Noida / Chennai / PuneExperience:At least 5 years of IT experience (support + implementation) Min 2 years of Infor experienceExperience in Big 4, other consulting firms is preferredEducation:Bachelor’s degree in science, Engineering, Computer Application, Information Technology, or equivalent Master’s degree in...
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Trainee, Wfm Real Time
2 weeks ago
Bengaluru, India Hudson's Bay Company Full time**WFM Real Time Analyst** **What This Position Is All About**: **Role Summary**: This full-time role will be at the center of supporting Saks and our number one priority of ensuring our clients receive an excellent customer experience during every interaction they have with us. The team member in this position will need to be analytical and organized in...
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WFM/RTM Manager, Amazon
2 months ago
Bengaluru, India ADCI - Karnataka Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. As an extension of this, Amazon encourages...
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WFM/RTM Manager, Amazon
2 months ago
Bengaluru, India ADCI - Karnataka Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. As an extension of this, Amazon encourages...
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Assistant Manager
2 weeks ago
Bengaluru, India HSBC Full timeWhy join us: Our Contact Centers today are working with more and more technologies to help assist our customers. As a result, there is a need to help support the Contact Centers with the technology while liaising with the IT Technical Teams who support these technologies. The purpose of the Centralized Administration Manager role is to achieve the...
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Workforce Scheduler, Fraud and Abuse Prevention
2 months ago
Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time2+ years’ experience in Contact Center support role required. - Demonstrated experience and success in WFM or Operations oriented projects in Contact Centers. - Analytical and solid communications skills are essential to be successful in this role - Advanced skills using Microsoft Excel in a business environment - Speaking-listening-writing skills,...
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Service Desk
2 days ago
Bengaluru, Karnataka, India CGI Full timePosition Description: JOB REQUIREMENTSAs Service Desk Work Force Manager (WFM),•Upkeep of key metrics like Service Levels / ASA / Average Handle time and perform volume forecast•Help Operations achieve any agent level or team level KPIs that build up to the Service Desk metrics•Monitor and highlight any variances in staffing (adherence and...
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Planning and Scheduling Analyst
4 weeks ago
Bengaluru, Karnataka, India timesjobs Full timePlanning and Scheduling AnalystDate: May 3, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesBPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing...
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Planning and Scheduling Analyst
2 days ago
Bengaluru, Karnataka, India timesjobs Full timePlanning and Scheduling AnalystDate: May 3, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesBPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing...
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Planning and Scheduling Analyst
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full timePlanning and Scheduling AnalystDate: May 3, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesBPO Planning and Scheduling Analyst/Grade 6 JD 3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing...
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Planning and Scheduling Analyst
3 weeks ago
Bengaluru/ Bangalore, India timesjobs Full timePlanning and Scheduling AnalystDate: May 3, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesBPO Planning and Scheduling Analyst/Grade 6 JD (31315206)3-5 yrs Contact Center/WFM Work ExperienceInforms management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best...
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Engineer
1 month ago
Bengaluru, India Holiday Inn Club Vacations Full timeAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...
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IVR Engineer
2 months ago
Bengaluru, India Holiday Inn Club Vacations Full timeAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...
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Avp - Investigations Central Support Gsc's
3 weeks ago
Bengaluru, India HSBC Full time-Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...
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IVR Engineer
2 months ago
Bengaluru, India Holiday Inn Club Vacations Full timeAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...