Sr Executive- SC CSR

4 weeks ago

mumbai, India General Mills Full time

Position Title

Sr Executive- SC CSR (Supply Chain Customer Service Representative)

Function/Group

Finance Shared Services

Location

Mumbai

Shift Timing

11 am to 8 pm

Role Reports to

Associate Assistant Manager

Remote/Hybrid/in-Office

In office

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow

JOB OVERVIEW

Function Overview

The Finance organization partners across General Mills to provide financial expertise to guide and govern the company. We bring a distinctive skill set to help the company sustainably drive strong returns on investment, whether that’s brand investments, capital investments or resource investments. We hold ourselves accountable for the areas where we are uniquely positioned to drive results – what we call our Strategic Priorities – but we never lose sight of the fact that we only truly win when the company wins. The Finance function operates as a global team through the partnership of a series of enterprise-focused and business-embedded groups.

For more details about the Function please visit this Link

Purpose of the role

The position of Customer Service Representative reports to Associate Assistant Manager. Primary function of this role will be to work closely with the Supply chain team/Sales Team for overall order follow up, receive, and track them accurately and deliver it while ensuring customer’s satisfaction.

Key objectives will be achieving/improving targeted customer service levels and managing closely their inventory levels.

KEY ACCOUNTABILITIES

85% of Time- Operational Management

• Sales order management

• Follow up and remind customer for Order receipts.

•Maintain strong working relationship & communications with supply centers to confirm production/shipping schedules for on time deliveries.

•Maintain order tracking information.

•Dispatch Plan in Coordination with Customer.

•Production planning

•Ensure timely receipt by distributors of correct and valid documents.

•Ensure timely and correct invoicing to close monthly sales target.

•Ensure accruals are built accurately in the system.

•Solve ad-hoc enquiries related to shipment and supply.

•Ensure customers and plants are aligned with SLA, handle clarification proactively-report any ambiguity.

•Filing as per audit requirements (Attach SWBL Copy/Express BL release, container loading report copy along with Invoice copies and other related shipment documents)

•Handles projects, testing as required and assist in mock recall and traceability exercises required by QRO

•Ensure high service level toward internal customers to collaborate on high KPIs history.

•Adhere to company procedures and deadlines.

•Shift timings from 10.00am to 7.00pm (Business workday – Monday to Friday- Work from office)

•Extended support required during weekend/ Month end, as per business requirements.

•Manage reporting & adhoc analysis on case-fill/OTIF

15% of Time- Knowledge management & continuous improvement

•Develop and maintain customer profiles and document customer-specific behavior that requires non-standard handling.

•Drive Continuous improvement within process and deliver HMM by gaining customer and process expertise.

MINIMUM QUALIFICATIONS

Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Minimum 3+ years of related experience required

PREFERRED QUALIFICATIONS

Preferred Major Area of Study: MBA/ Supply chain Preferred years of related experience: 4-5 years

Specific Job Experience or Skills Needed .

Knowledge of QAD/SAP is highly desired Advanced excel knowledge. Order management experience. Can prioritize and complete multiple tasks on tight deadlines. Knowledge of supply chain concepts and application. Customer service and management. Logistics management.• Speaks, reads and writes English fluently Self-starter with ability to work independently under pressure and reacts quickly to changing priorities. Detail oriented. Interpersonal skills (oral and written) A team player Analytical skills Flexible approach to working hours. Ability to question, recommend, influence & lead process changes to enhance efficiency & effectiveness for the team and stakeholders. Strong knowledge with advanced MS Office computer skills preferred (i.e., Word, Excel, Access, Outlook) Speaks, reads, and writes English fluently.

Competencies/Behaviors required for job

Courage to question without hesitation, recommend and influence. Lead process efficiencies through expertise and knowledge, benefitting the team or the process. Yearn to gain process expertise and be an SME for the process. Ability to manage, guide and re-solve queries for others. Commitment to Service Excellence and delivering Outstanding Results Ability to identify gaps, trends, exceptions and synergies in the process, drive process improvements with HMM.

Additional Information 

Shift timings from 10.00am to 7.00pm (Business workday: Monday to Friday – Work from Office- 100%) Extended support required during weekend
COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

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