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Csr Backend Executive
7 days ago
CSR/ Chat process in backend
Location : Ghansoli
**Salary**: Upto 3LPA
Experience : Min. 1 years
Job description:
1.Provide end to end support within their area of expertise to coordinate troubleshooting to resolve SRs.
2. Communication through SMS to customers on the resolution provided for Service request resolved.
3. Work on all the tools and be a SME for all tools used.
4. Ensure that resolutions have been implanted in a timely and qualitative manner.
5. Basic excel knowledge.
Work from Office, NHQ
Number of working days -6
shifts - rotational shifts (8am till 10pm), 8-hour shift
Main role - background processing of tickets as per platform requirements
**Job Type**: Regular / Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service backed: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
**Speak with the employer**
+91 8898507488
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