Process Trainer

3 days ago

Bengaluru, India Karthika Consulting & Solutions Full time

About WeAssist:

WeAssist is a dynamic and rapidly growing claims management services company, committed to delivering high-quality, hassle-free insurance claim support. We believe that empowered employees make empowered customers and our training programs are central to this mission.

Role Summary:

We are seeking an experienced and passionate Trainer to deliver effective training programs for our internal and external teams. The Trainer will ensure new hires are well-equipped, and existing staff are continuously upskilled to deliver excellence in claims handling, customer interaction, and compliance.

Key Responsibilities:

  • Conduct induction training for new joiners across all departments.
  • Design and deliver process-specific training modules for Claims Processing, Claims Coordination, and Support Teams.
  • Train internal and external staff on insurance processes, and TPA/Hospital workflows.
  • Monitor and assess trainees performance during and after training; recommend improvements.
  • Maintain accurate training records and prepare training reports for management.
  • Support knowledge sharing, performance improvement, and continuous learning culture across the company.

Requirements:

  • Bachelors degree in any discipline (preferred: Healthcare, Management, or related fields).
  • Minimum 2–4 years of experience as a Trainer, preferably in the insurance or healthcare domain.
  • Excellent communication and presentation skills.
  • Strong understanding of health insurance claims lifecycle is an added advantage.
  • Ability to simplify complex information for diverse learners.
  • Proficiency in MS Office, online training tools (Teams, Zoom), and documentation.
  • Patience, empathy, and a people-first attitude.

Preferred:

  • Prior experience training in TPA, insurance BPO, hospital billing, or claims environments is an added advantage.
  • Knowledge of IRDAI regulations, claim documentation, and reimbursement/cashless processes.

What We Offer:

  • A collaborative work environment with learning opportunities.
  • Platform to shape employee careers through impactful training.
  • Competitive salary and performance incentives.

Recognition for innovation in training and employee development.

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