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Tech Support Engineer

2 months ago

india UBS Full time
Your role
Are you interested in being a part of a specialists' team responsible for supportingmunication and marketing applications? Do you enjoy identifying areas of improvement and engineering better solutions forplex marketing business challenges? Are you keen to understand and embrace emerging technologies?
In this role you will have to independently work on incidents and problem tasks and you need to manage larger business critical incidents in cooperation with L3, business and operations domain experts. You will be responsible to run changes, updates in production and to guide and support the roll-out of new releases. Also, you will continuously look for opportunities to improve the overall state of the platforms and applications, and seek for opportunities to enhance day-to-day operation activities through automation.
We're looking for a Tech Support Engineer to:
• Provide technical support (incident management & service request fulfillment) for multiple marketing andmunications applications.
• Ensure the quality, security, reliability, andpliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements.
• Build scripts to help to automate and further develop post release verifications.
• Determine the reliability of our digital products, technology services, and the infrastructure that underpins them.
• In the Incident Management context, define, prepare and sign off the root-cause analysis for both Infrastructure and Applications Operations
• In the Problem Management context, identify problems and their relevant resolution as well as create and manage Request for Changes (RFAs).
Your team
You'll be working in the GOTO, Group Functions,ms and Branding technology team focusing on bringing as much insight data as possible to inform marketers and sales on the best omni-channel marketing. You'll be working with the C&B Services teams in Zurich, London, USA, Poland, and India. We manage a wide range of digital marketing andmunication platforms, such as the public website, microsites, analytics, global e-mail marketing solutions, marketing automation, high performance web caching, mobile applications, the corporate intranet and employee engagement systems.
Your expertise
• 3+ years of experience in a similar position focused within the financial sector
• extensive knowledge of Windows Operating Systems, SQL Server, PowerShell, and M365
• knowledge of MS Azure cloud administration (Infrastructure, Networking, Access Management, Monitoring)
• extensive knowledge of Web Servers, especially IIS (Internet Information Services)
• experience working with SharePoint Online.
• knowledge of SharePoint tools such as SharePoint Sites (SPFx Apps), ULS Logs, Workflows and SharePoint forms.
• microsoft Azure Administration Certification (AZ-900 Certificate, AZ-104 Certificate) or Microsoft 365 Certification would be a plus
*#LI-SS1
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from ourpetitors..
We have a presence in all major financial centers in more than 50 countries.
How we hire
This role requires an assessment on application. Learn more about how we hire: ubs/global/en/careers/
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact? Job ID 299502BR