Tech Support Specialist
3 weeks ago
An IT startup client of Insight Global is looking for a Tech Support Specialist to join their team to ensure operations of their sensor fleet specially during non-US business hours and weekends. The ideal candidate will monitor device health, real time troubleshooting and solve issues that arise to ensure uninterrupted service for customers.
Key Responsibilities:
- Monitor the fleet of devices, focusing on non-US business hours (Europe/UK business hours) and weekends (occasional), to ensure all devices remain operational.
- Respond promptly to system down alerts, performing immediate manual reboots when necessary to resolve device health issues.
- If manual rebooting cannot resolve the issue, escalate by notifying customers and engaging with the engineering team for further troubleshooting.
- Collaborate with internal teams to improve device uptime by identifying and addressing recurring technical issues.
- Maintain thorough and accurate documentation of incidents, troubleshooting steps, and resolutions.
- Analyze patterns in device issues and work proactively with the engineering team to optimize monitoring and improve system resilience.
- Ensure timely and professional communication with customers during incidents, keeping them informed of issue resolution progress.
Qualifications:
- 2 - 3 yrs of experience (sensor or camera-based solutions, 24hr support)
- Experience with troubleshooting hardware and software issues (basic knowledge of network IoT)
- Experience working with a ticketing system
Pay range for this position : 107,520 - 134,400 INR Monthly
-
Tech support specialist
3 weeks ago
India Insight Global Full timeWe are seeking a highly proactive and detail-oriented Tech Support Specialist to ensure the continuous operation of our global sensor fleet. This role is crucial in maintaining 99.9% device uptime, especially during non-US business hours and weekends. You will monitor device health, perform real-time troubleshooting, and take immediate action to resolve any...
-
Tech Support Specialist
3 weeks ago
India Insight Global Full timeWe are seeking a highly proactive and detail-oriented Tech Support Specialist to ensure the continuous operation of our global sensor fleet. This role is crucial in maintaining 99.9% device uptime, especially during non-US business hours and weekends. You will monitor device health, perform real-time troubleshooting, and take immediate action to resolve any...
-
Tech Support Specialist
3 weeks ago
India Insight Global Full timeWe are seeking a highly proactive and detail-oriented Tech Support Specialist to ensure the continuous operation of our global sensor fleet. This role is crucial in maintaining 99.9% device uptime, especially during non-US business hours and weekends. You will monitor device health, perform real-time troubleshooting, and take immediate action to resolve any...
-
Tech Support Specialist
4 weeks ago
India Insight Global Full timeWe are seeking a highly proactive and detail-oriented Tech Support Specialist to ensure the continuous operation of our global sensor fleet. This role is crucial in maintaining 99.9% device uptime, especially during non-US business hours and weekends. You will monitor device health, perform real-time troubleshooting, and take immediate action to resolve any...
-
Tech support specialist
2 weeks ago
India Insight Global Full timeAn IT startup client of Insight Global is looking for a Tech Support Specialist to join their team to ensure operations of their sensor fleet specially during non-US business hours and weekends. The ideal candidate will monitor device health, real time troubleshooting and solve issues that arise to ensure uninterrupted service for customers. Key...
-
Marketing Support Specialist
7 days ago
India Moksh Tech Full timeJob Title: Marketing Support SpecialistCompany Overview:Moksh Tech is a dynamic and innovative company seeking a skilled Marketing Support Specialist to join our team. As a Marketing Support Specialist, you will play a critical role in supporting the management team by handling various tasks related to sales and lead generation, database management, CRM...
-
Sharepoint Developer
2 weeks ago
India Celito Tech, Inc. Full timeJob DescriptionWe are seeking a highly skilled Sharepoint Developer to join our team at Celito Tech, Inc. as a Custom SharePoint Solutions Specialist.This role will focus on designing and implementing customized SharePoint solutions that enhance business processes, automate workflows, and improve collaboration across the organization.The ideal candidate will...
-
Onboarding & support specialist
1 week ago
India MyYogaTeacher Full timeOnboarding & Support Specialist About the Company: My Yoga Teacher is a rapidly growing, well-funded Silicon Valley startup that connects world-class yoga teachers in India with clients around the globe—transforming lives through one-on-one online yoga sessions. We are looking for an Onboarding & Support Specialist to join our vibrant,...
-
HR Operations Specialist
4 days ago
India Ampstek Full timeAmpstek, a global information technology consulting company with its headquarters in Princeton, NJ, USA, is seeking an experienced HR Operations Specialist to join our team.Company OverviewAmpstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across 42 countries. Our mission is to...
-
Customer Experience Specialist
1 week ago
Northeast India ScS - Sofa Carpet Specialist Full timeAbout ScSWe are one of the UK's leading sofa specialists, with numerous retail parks across the country and over 100 stores serviced by 9 distribution centres. Our Digital Hub is based in Coventry, and our support centre is located in Sunderland.For over a century, ScS has been dedicated to providing an exceptional customer experience, selling beautiful...
-
Web & Administrative Support Specialist
7 days ago
India Farrow Communications Full timeJob Description:We are seeking a highly organized and versatile individual to join our team as a Web & Administrative Support Specialist. This hybrid role involves both technical and administrative duties, offering the opportunity to contribute in multiple areas of our business. The ideal candidate will be a proactive self-starter with a strong attention to...
-
Web & Administrative Support Specialist
7 days ago
India Farrow Communications Full timeJob Description: We are seeking a highly organized and versatile individual to join our team as a Web & Administrative Support Specialist. This hybrid role involves both technical and administrative duties, offering the opportunity to contribute in multiple areas of our business. The ideal candidate will be a proactive self-starter with a strong attention...
-
Web & Administrative Support Specialist
6 days ago
India Farrow Communications Full timeJob Description: We are seeking a highly organized and versatile individual to join our team as a Web & Administrative Support Specialist. This hybrid role involves both technical and administrative duties, offering the opportunity to contribute in multiple areas of our business. The ideal candidate will be a proactive self-starter with a strong attention...
-
Talent Acquisition Specialist
2 weeks ago
India Allied Worldwide Full timeAbout us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30 years, we have delivered millions of pounds in cost savings to...
-
Talent Acquisition Specialist
2 weeks ago
India Allied Worldwide Full timeAbout us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30 years, we have delivered millions of pounds in cost savings to...
-
india Tech Whispers | Whispering Tech Futures Full timeWe are Tech Whispers, hyper-specialized, on-demand global tech headhunters with robust market intelligence and immersive account leadership that results in exceptional partnerships with Industry 4.0 employers and talent, while providing transformative success for complex, enterprise-level projects.Our Client is a global company developing cutting edge next...
-
india Tech Whispers | Whispering Tech Futures Full timeWe are Tech Whispers, hyper-specialized, on-demand global tech headhunters with robust market intelligence and immersive account leadership that results in exceptional partnerships with Industry 4.0 employers and talent, while providing transformative success for complex, enterprise-level projects. Our Client is a global company developing cutting edge next...
-
india Tech Whispers | Whispering Tech Futures Full timeWe are Tech Whispers, hyper-specialized, on-demand global tech headhunters with robust market intelligence and immersive account leadership that results in exceptional partnerships with Industry 4.0 employers and talent, while providing transformative success for complex, enterprise-level projects. Our Client is a global company developing cutting edge next...
-
RSVR Tech | Frontend Developer | india
7 days ago
india RSVR Tech Full timeAbout RSVR TechRSVR Technologies uniquely combines technology development with strategic investment to empower startups. As both a technology partner and an angel investor, we support early-stage companies by providing essential tech solutions and funding to navigate the competitive tech landscape. We commit to our partners’ growth from ideation through...
-
Onboarding & Support Specialist
2 weeks ago
India MyYogaTeacher Full timeOnboarding & Support SpecialistAbout the Company: MyYogaTeacher is a rapidly growing, well-funded Silicon Valley startup that connects world-class yoga teachers in India with clients around the globe—transforming lives through one-on-one online yoga sessions. We are looking for an Onboarding & Support Specialist to join our vibrant, high-performing Care...