
Quality Manager
6 days ago
Role & responsibilities
Core Responsibilities in Healthcare & Diagnostics
Quality Assurance & Compliance
- Develop and implement Quality Management Systems (QMS) aligned with NABH, JCI, or ISO standards.
- Ensure compliance with healthcare regulations, accreditation requirements, and diagnostic protocols.
- Conduct internal audits and facilitate external inspections or certifications.
Performance Monitoring & Improvement
- Analyze clinical and operational data to identify trends, gaps, and areas for improvement.
- Lead root cause analysis and implement Corrective and Preventive Actions (CAPA).
- Monitor Key Performance Indicators (KPIs) related to patient safety, diagnostic accuracy, and service delivery.
Diagnostic Quality Oversight
- Ensure accuracy and reliability of lab results through regular calibration, validation, and proficiency testing.
- Collaborate with lab technicians and pathologists to maintain standard operating procedures (SOPs).
- Oversee biosafety protocols, sample handling, and equipment maintenance.
Staff Training & Engagement
- Conduct training sessions on quality standards, infection control, and patient
- safety.
- Promote a culture of continuous improvement and accountability across departments.
- Facilitate cross-functional collaboration between clinical, diagnostic, and administrative teams.
- Documentation & Reporting
- Maintain detailed records of audits, incidents, and quality metrics.
- Prepare reports for hospital leadership, accreditation bodies, and regulatory agencies.
- Manage incident reporting systems and lead investigations into adverse events.
- Strategic Planning & Leadership
- Participate in strategic planning for quality initiatives and hospital-wide improvements.
- Serve as a liaison with external bodies like NABL, NABH, CAP, or ISO certifiers.
- Stay updated with emerging trends in healthcare quality and diagnostic technologies.
- Bonus Skills That Elevate the Role
- Familiarity with Lean Six Sigma or other quality improvement methodologies.
- Strong command of data analytics tools and healthcare informatics.
- Ability to manage multi-site operations or large diagnostic networks.
- Would you like help tailoring this into a job description for hiring, or perhaps a resume summary for your own profile?
Preferred candidate profile
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