Unified Communication Engineer

3 weeks ago

Coimbatore, Tamil Nadu, India RIGHTSOFT Full time

Job Title: Unified Communications (UC) Engineer

Location: (Specify Location or Remote)

Work Hours: 8:00 AM – 4:00 PM EST

Job Type: (Full-time/Contract)

Job Summary:

We are seeking a highly skilled Unified Communications (UC) Engineer with a minimum of 5 years of experience to manage the administration and maintenance of our UC platform. The ideal candidate will be responsible for handling adds, moves, and programming changes , as well as documenting and testing all configurations. This role requires strong troubleshooting skills and the ability to work collaboratively with an onsite team.

Key Responsibilities:
  • Perform adds, moves, and programming changes to the UC platform.
  • Document configurations, changes, and test results to ensure system reliability.
  • Troubleshoot and resolve UC-related issues , collaborating with CISCO TAC Center when necessary.
  • Work closely with the onsite team to implement and maintain communication solutions.
  • Ensure best practices for UC platform administration and security.
Required Qualifications:
  • 5+ years of experience in Unified Communications administration.
  • Strong expertise in CISCO Call Manager and related UC technologies.
  • Experience troubleshooting UC issues with CISCO TAC Center .
  • One or more CISCO Call Manager certifications (e.g., CCNP Collaboration, CCIE Collaboration) preferred.
  • Excellent documentation and problem-solving skills.
  • Ability to work both independently and collaboratively within a team.
Preferred Skills:
  • Experience with additional VoIP and telephony solutions.
  • Knowledge of SIP, QoS, and networking fundamentals .
  • Familiarity with contact center solutions and integrations .

Additional Information:

The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations Cisco.

Qualifications

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education:

UG: B.Tech/B.E. in Any Specialization

PG: Any Postgraduate

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