Current jobs related to Customer Account Rep II - Bengaluru - RUCKUS Networks

  • Remote Customer Support Reps

    4 days ago

    Bengaluru, Karnataka, India Jobs for Humanity Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to...

  • Accountant II

    2 weeks ago

    Bengaluru, India Anthology Inc Full time

    Description Accountant II Bangalore, India The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a...

  • Accounts Receivable Executive

    2 days ago

    Bengaluru, Karnataka, India Mewt Account Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Maintaining customer accounts Working with a billing system generating invoices Collecting payments Posting receipts in a timely manner Securing revenue Applying fair credit practices Raising and sending invoices to customers Perks and benefitsFlexible work hoursHealth insuranceYearly bonus

  • Accountant II

    2 weeks ago

    Bengaluru, Karnataka, India Flexera Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service....

  • Accountant II

    2 weeks ago

    Bengaluru, Karnataka, India Flexera Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service....

  • Customer Support Representative

    1 week ago

    Indiranagar, Bengaluru, Karnataka, India Christian Horta Design and Manufacturing Pvt Ltd Full time

    **Company Overview** Y-Not has been providing promotional and custom designed products for Fortune 1000 brands for over 15 years. We execute our customers warehousing, fulfillment and logístical needs on a global scale through our offices in the United States, India and China. Y-Not designs and manufactures innovative products for companies who recognize...

  • Remote Sales Rep

    2 days ago

    Bengaluru, Karnataka, India Medtronic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Remotely sells...

  • Remote Sales Rep

    3 days ago

    Bengaluru, Karnataka, India Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**: **Responsibilities may include the following and other duties may be assigned.**: -...

  • Remote Sales Rep

    2 days ago

    Bengaluru, Karnataka, India Medtronic Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Remotely sells...

  • Staff Acct Ii Legal Entity

    2 weeks ago

    Bengaluru, India Caterpillar Full time

    **Career Area**:Accounting**: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

Customer Account Rep II

4 weeks ago

Bengaluru, India RUCKUS Networks Full time

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

CommScope is looking to add a "Customer Account Rep I & II " to our RUCKUS team based in Bengaluru, INDIA.

How You'll Help Us Connect The World
Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers. The CSR will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus product.

Qualifications

  • Minimum Diploma or Graduation
  • 3+ years of experience in customer service
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of customers around the globe
  • Strong customer handling skills and active listening
  • Ability to communicate clearly and professionally, both verbally and in writing.

Soft Skills

  • Willingness to work in a fast paced and challenging work environment.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and

the customer's satisfaction.

  • Willing to go the 'extra mile' and to view customer excellence as a personal objective.
  • Excellent oral and written communication skills.
  • Ability to find a solution for or to deal proactively with work-related issues.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Possess a strong work ethic and a team player.

Responsibilities

  • Answer incoming calls, Chats and cases via Support portal
  • Create / Triage cases and route it to the appropriate team
  • Resolving all Account, Contact & License related quires
  • Review and resolve customer issues related to account administration, contract entitlements, product

registration, web-based support access, etc. by adhering to Ruckus Policy and Procedures

  • Liaise between IT and Customer on complicated Licensing issues
  • Liaise between Logistics and Customer on RMA cases
  • Generate clear and concise documentation in the form of case notes.
  • Discuss with Leads on cases that require assistance from other cross functional teams or other

complicated issues.

  • Educate customers regarding self-help / Articles availability on Support portal.
  • To ensure adherence of all case management rules which will help in the right and a quicker resolution

and hence maintain a manageable backlog

  • KRAs include:
  • Ease of doing business / CSAT
  • Time to Close / Time to Resolve
  • % Cases closed with the same day
  • Active Backlog / Aged Backlog / Productivity

What Happens After You Apply
Learn how to prepare yourself for the next steps in our hiring process by visiting

Why CommScope?
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request