Information Technology Support Engineer

3 weeks ago

Delhi, India E2E Cloud Full time

Company Description

E2E Cloud is one of India's fastest growing accelerated computing platforms, providing high-performance cloud solutions. With a self-service portal, customers can easily manage and monitor cloud machines with high-performance CPU, large memory, or dedicated CPU cores. Established in 2009, E2E Cloud has supported many successful startups like Zomato, Cardekho, and Healthkart in scaling their operations. In 2018, E2E Networks Ltd issued its IPO through NSE Emerge, making it the largest NSE listed Cloud Provider. The company offers a wide range of cloud solutions and has served over 10,000 customers, supporting AI/ML training and data science projects through collaboration with NVIDIA.

Key Responsibilities

● Provide first-line and second-line support to end-users for hardware, software, and

network-related issues.

● Install, configure, and maintain operating systems, applications, and IT equipment

(desktops, laptops, printers, devices, etc.).

● Troubleshoot system and network problems, diagnosing and solving hardware or

software faults.

● Manage user accounts, permissions, and access rights in systems such as email, and

other enterprise platforms.

● Ensure timely resolution of support tickets via helpdesk systems in accordance with

defined SLAs.

● Perform regular maintenance, updates, and patches on IT systems and applications.

● Monitor and maintain LAN/WAN, internet connectivity, firewalls, and VPN access.

● Assist with IT asset management, inventory tracking, and procurement of

hardware/software.

● Provide training and guidance to staff on IT best practices, security awareness, and

effective system usage.

● Ensure IT security and compliance policies are followed, including antivirus, backup,

and data protection procedures.

● Document IT processes, incidents, and solutions for knowledge base and reporting

purposes.

● Collaborate with vendors, service providers, and internal teams to resolve technical

issues.

Required Skills & Qualifications

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● Proven experience as IT Support Engineer, Technical Support Specialist, or similar

role.

● Strong knowledge of Windows/Linux/macOS operating systems, Microsoft 365, and

common business applications.

● Hands-on experience with networking technologies (DNS, DHCP, VPN, firewalls,

switches, and routers).

● Good understanding of IT security practices, antivirus solutions, and data

backup/recovery.

● Excellent problem-solving and analytical skills.

● Strong communication, interpersonal, and customer service skills.

● Ability to work independently as well as in a team environment.

Preferred Attributes

● Ability to multitask and prioritize in a fast-paced environment.

● Detail-oriented with a proactive approach to identifying and resolving issues.

  • ● Willingness to learn and adapt to emerging technologies.

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