Information Technology Support Engineer

4 days ago


Delhi, India Sharp Brains Full time

Job Title: Deskside SupportLocation: IndiaJob Type: RemoteRequired Language: Chines - Intermediate - ConversationalRole SummaryLooking for an L1 Deskside Engineer with 2–3 years of experience to provide first-line IT support. The role focuses on troubleshooting desktops, hardware, software, and basic network issues while ensuring smooth day-to-day IT operations and compliance with organizational policies.Responsibilities- Provide L1 support for Windows operating systems, software applications, and IT support tools.- Troubleshoot and resolve issues with desktops, laptops, hardware components, memory modules, and peripherals.- Handle basic end-user security issues, including antivirus and security practices.- Ensure efficient performance and uptime of computers and network systems.- Perform basic troubleshooting on network devices, datacenter equipment (UPS, PACs, cabling, power, etc.), and AV/telephony systems.- Support installation, configuration, and basic troubleshooting of software, including GxP applications (in coordination with vendors).- Collaborate with Site IT, Business Unit IT, and Regional Desktop leads to maintain service quality.- Provide local application support to meet business needs as guided by IT leads.- Take ownership of assigned IT tasks and deliver them within defined timelines.- Manage IT asset inventory using available remote tools.- Ensure compliance with organizational information security policies while supporting end-users.- Prepare management-level IT support and performance reports.- Provide mobile device support limited to SOP-based configurations.Requirements:- 2–3 years of IT support/helpdesk experience in an L1 role.- Strong knowledge of Windows OS, hardware troubleshooting, and basic networking.- Familiarity with GxP application installation and issue resolution.



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