Business & Growth Lead

4 weeks ago


Bangalore City, India MiStay - India's Largest Hourly Hotels Full time

This is the leadership role to drive the overall growth of the company. The person will lead the various functions of business development, operations, marketing, etc to drive growth.Role Summary: Manage P& L of the companyRole KPIs: Revenue, eNPSRole Description:1. Business DevelopmentSet BizDev strategy & plan (goals, distribution, acquisition channels, initiatives, timelines, etc) w.R.T. new hotel acquisition & Relationship Managementwith hotels across India as per overall business goalsHire, mentor & lead the BizDev team across geographies to execute the plan and achieve the goalsManage key accounts for new acquisition/ Relationship Management as per the plan2. Customer OperationsMentor the CX Manager to ensure the goals w.R.T. CX & operational efficiency are being metGive strategic directions/ inputs to the CX Manager aimed at better CX/ operational efficiency in line with overall business goals and guide CX Manager to execute them3. Growth MarketingAnalyze relevant data & metrics w.R.T. bookings/ demand/ supply/ marketing and identify trends/ insights to make/ adapt the necessary plan for hotel operations, customer operations, etc. to meet the financial/ business projectionsLead SEO, SEM & and brand marketing initiatives in collaboration with team/ consultantsDrive the various growth hacking efforts in collaboration with the teams aimed at top-of-funnel growth, driving high conversion rates, repeat behaviors & and referrals from the users4. People OperationsOversee people's happiness/ productivity and drive overall engagement, happiness and productivity of the team.Drive the monthly AHM and ensure business visibility, motivation & and alignment in the teamQualifications:8+ years experience in diverse roles of sales/ business development, operations and growth in startupsPrior entrepreneurial experience is preferredSelf-starter & and passionate about building & and growing startupExperience in building and leading cross-functional teams



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