Head- Inside Sales
3 weeks ago
MeraDoc is India’s largest doctor-first healthcare platform, revolutionizing healthcare with 24/7 doctor access, medicines, diagnostics, and chronic care management. Through cutting-edge technology and strategic partnerships, MeraDoc delivers affordable, accessible, and high-quality healthcare to millions across urban and rural India.
Role Overview
We are looking for a seasoned and dynamic leader to head our inside sales team and manage a high-performing call centre. This role is critical to driving revenue growth, improving operational efficiency, and creating sales-focused processes. With full P&L ownership, the Head of Inside Sales will lead the sale of MeraDoc’s core offerings—doctor consultations, medicines, and diagnostics—while ensuring exceptional customer experience and team performance.
Key Responsibilities
1. Sales Leadership:2. Drive and achieve revenue targets for core offerings through upselling and cross-selling strategies.3. Build, lead, and inspire a team of 50+ agents and supervisors to exceed sales goals.4. Team Management:5. Develop and execute performance-focused coaching, incentives, and development programs.6. Foster a culture of accountability, engagement, and productivity.7. Sales Strategy & CRM:8. Leverage CRM tools to manage customer cohorts, tailor scripts, and optimize outreach via WhatsApp, SMS, and app notifications.9. Create data-driven campaigns that maximize customer engagement and sales.10. Operational Efficiency:11. Design and implement processes and QC protocols to enhance productivity and quality.12. Identify and execute automation and tech-driven improvements.13. Customer Experience:14. Ensure a seamless customer journey by addressing feedback and driving satisfaction.15. Reporting & Planning:16. Prepare actionable sales reports and align strategies with organizational goals.17. Manage budgets and ensure financial efficiency.
Qualifications
1. Education: Bachelor’s degree in Business, Sales, or related fields.2. Experience: 8–10 years in call centre/inside sales, with at least 5 years in a leadership role.3. Background in insurance or hardcore sales is highly preferred.4. Proven P&L management experience and a track record of driving sales growth.5. Skills:6. Expertise in CRM systems, analytics tools, and sales pipeline management.7. Strong leadership, analytical, and communication skills.
Why Join MeraDoc?
1. Lead a sales function in India’s fastest-growing healthcare platform.2. Shape the future of healthcare accessibility and affordability.3. Enjoy a collaborative and high-energy work environment.4. Competitive compensation package with ESOP eligibility and growth opportunities.
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