Assistant Manager EXL/AM/1499463

1 day ago


Noida, India exl Full time

Job Description Lead and manage a team of 15-20 team members and ensure all processes are conducted according to company policies and client requirements · 5 to 10 years of work experience in back office operations · Review verification reports for accuracy and completeness, implementing quality assurance measures to maintain high standards · Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns · Identify inefficiencies in the verification process and develop strategies to enhance workflow and productivity. · Ensure appropriate production problem records opened, monitored and closed · Ensure processing deadlines are met · Escalates/ communicates promptly to the supervisors on any system disruption or missed SLS · Has a complete understanding on the verification process · Train new team members on verification procedures and best practices, fostering a culture of continuous improvement Competencies Required: · Strong verbal and written communication skills to interact with clients and team members · Proficient in analyzing data and reports to make informed decisions regarding verification processes. · Capability to identify issues within the verification process and implement practical solutions · Ability to manage and motivate a team effectively while promoting collaboration. · Priority setting · Effectively communicates with Client on Verification process · Handle daily workflow · Reporting as required Technical Skill Requirements: · Very Good Analytical skills · Skills in data entry and management · Experience with verification software and tools, as well as proficiency in Microsoft Office Suite (Word, Excel).



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