Associate, Technology Service Desk/On-Site Support Analyst II
1 week ago
#LifeAtBNYMellon
is all about.We're seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst I to join our team. This role is located in Pune - HYBRID.In this role, you'll make an impact in the following ways:
Ensure tickets are responded to within a timely manner.Provide creative solutions for customer requirements utilizing the technology stack available within ServiceNow including JavaScript, Flows, Integration Hub and Workflows following the ServiceNow and ITIL best practices.Creating and maintaining Reports, Catalog items, maintenance checks, Virtual Agent conversationsAutomated test frameworkIdentifying automation opportunities, progressing to implementing over timeUndertake continuous improvement & small-scale enhancements/mini projects as requested.Create and update documentation as requiredEnsure our instances are kept secure and adhere to our IT Security and Information Risk controlsTo be successful in this role, we're seeking the following:ITSMPrevious experience of ServiceNow administrationExperience configuring and supporting the Service Request Catalog using Flow DesignerShift Timing:
UK ShiftAt BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
Fortune World's Most Admiredpanies & Top 20 for Diversity and InclusionBloomberg's Gender Equality Index (GEI)Human Rights Campaign Foundation, 100% score Corporate Equality IndexBest Places to Work for Disability Inclusion , Disability: IN - 100% score100 Best Workplaces for Innovators, FastpanyCDP's Climate Change 'A List'Our Benefits:BNY Mellon offers highlypetitivepensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.Human Resources - MyHRInformation Classification: Internal Use onlyEmployer Description:For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admiredpanies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with amitment to doing what is right that continues to set us apart. Make your mark: bnymellon/careers.Job ID 51491
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Delhi, India THE BANK OF NEW YORK MELLON CORPORATION Full timeAssociate, Technology Service Desk/On-Site Support Analyst IIServiceNow Administrator roleBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody...
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Delhi, Delhi, India THE BANK OF NEW YORK MELLON CORPORATION Full timeAssociate, Technology Service Desk/On-Site Support Analyst IIServiceNow Administrator roleBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody...
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Delhi, Delhi, India BNY Mellon Full timeOverviewAssociate, Technology Service Desk/On-Site Support Analyst I (ServiceNow Administrator role)Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets,...
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