Customer Service Representative

4 weeks ago

Hyderabad, India Vipany Management Consulting Full time

The Customer Service Representative supports healthcare providers with their electronic healthcare insurance payments. This role involves assisting providers with payment details, guiding them through payment processing, enrolling in products, and registering on the online portal, while ensuring strict adherence to federal HIPAA regulations. You will be part of a collaborative and caring team that thrives on solving problems, delivering excellent service, and building trust with clients.

Key Responsibilities:

  • Handle incoming calls from healthcare provider clients, answering inquiries about payments and enrollments.
  • Resolve outstanding payment issues and explain available electronic payment options (credit cards, direct EFT).
  • Assist providers in signing up for electronic funds transfer products, online portal registration, setup, and navigation.
  • Provide basic troubleshooting and guidance on provider portal usage.
  • Navigate systems and processes efficiently to deliver quick, accurate, and first-call resolutions.
  • Build and maintain thorough knowledge of Payments products, solutions, and company policies.
  • Ensure compliance with HIPAA regulations and uphold provider privacy standards.
  • Adhere to schedules and maintain productivity throughout assigned shifts.
  • Consistently meet monthly performance metrics and attendance goals.
  • Demonstrate professionalism and maintain a positive, service-oriented attitude at all times.

Professional Experience & Skills:

  • 1 - 3 years of experience in customer service or client support (healthcare experience a plus).
  • Passion for helping people and delivering outstanding service.
  • Strong telephone etiquette and excellent verbal communication skills.
  • Proficiency in problem-solving and basic troubleshooting.
  • Technical aptitude with ability to learn new platforms quickly.
  • Attention to detail, consistency, and reliability.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint).
  • Demonstrated resilience and resourcefulness in handling customer issues.

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