Hiring For International Technical Support

1 month ago


banga, India bangalorejobhub Full time
Overview: The role ofInternational Technical Support is crucial in providing technicalassistance and support to customers located in different countries.This position plays a vital role in ensuring customer satisfactionand maintaining the companys reputation for excellence in customerservice.KeyResponsibilities:
  • Provide technicalsupport to international customers via phone email orchat
  • Diagnose and troubleshoot technicalissues
  • Ensure timely and effective resolutionof customer inquiries and issues
  • Documentcustomer interactions and solutionsaccurately
  • Collaborate with other teams toresolve complex technical issues
  • Identify andescalate priority issues as per the companyspolicies
  • Stay updated with product knowledgeand technical skills
  • Adhere to communicationand escalation protocols
  • Strive for firstcallresolution and high customersatisfaction
  • Contribute to knowledge base andprocess improvement
  • Participate in training andskill development sessions
  • Meet individual andteam targets for performance and quality
  • Adhereto established policies procedures and compliancerequirements
  • Provide feedback and suggestionsto improve support processes
  • Ensure positivecustomer experiences through professionalcommunication
RequiredQualifications:
  • Bachelors degree inComputer Science Information Technology or relatedfield
  • Proven experience in internationaltechnical support or a similar role
  • Proficiencyin troubleshooting hardware and softwareissues
  • Excellent verbal and writtencommunication skills in English
  • Ability toempathize with customers and understand theirneeds
  • Strong problemsolving and analyticalskills
  • Familiarity with remote support toolsand techniques
  • Ability to work in a fastpacedteam environment
  • Customercentric mindset with afocus on delivering highquality service
  • Strongunderstanding of ITIL practices and supportmethodologies
  • Certifications such as CompTIA ANetwork or Microsoft Certified Professional (MCP) areadvantageous
  • Experience with CRM systems andticketing tools
  • Flexibility to work in shiftsand adapt to changing schedules
  • Knowledge ofdifferent operating systems networking and cloudtechnologies
  • Ability to handle highstresssituations and irate customers withprofessionalism

troubleshooting,customerservice,communication



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