OPD Telecaller

A.K. Consultant Networks is an entrepreneurial venture of AK Network & team. It has been established since 2014 by highly experienced professionals who have extensive experience in HR. A.K. Networks was established for providing quality service & opportunities to our candidates desirous of working in the middle east and likewise our valuable clients who wish to hire the best manpower from various fields & specializations in the recruitment of professional & skilled manpower of different traders.

Team A.K. Networks shares a common characteristic a passion to excel. This is precisely reflected by our dedication to understanding our client’s business processes. That again is the reason why we invest time and energy into building long-term relationships with professionals and assisting them in fulfilling their career aspirations. This results in a highly customized service offerings.

The Role

You will be responsible for :

• reviewing documents that are collected for identity and address verification
• Keeping up to date on all developments and best practices relating to AML.
• Acting as the main point of contact for all AML-related matters.
• Conducting training on compliance matters to raise compliance awareness across the organization.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a AML / KYC Compliance or Customer Service role, ideally within the Corporate Banking and Insurance industry.
• You possess excellent communication and business partnering skills and can collaborate effectively with multiple stakeholders.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong mentor and coach who builds high-performing teams
• You possess strong analytical skills and are comfortable dealing with numerical data
• Must be good at checking documents, signature matching
• should know how to use a printer and scanner.

What's on Offer?

• Document Verification
• Attractive Salary & Benefits
• Work alongside & learn from best in class talent