Reservation Associate

4 days ago

hyderabad, India NOVOTEL Full time
Job Description

Primary Responsibilities

  • Maximize room bookings by delivering a pleasant and efficient reservations service.
  • Ensure that reservations are dealt with effectively, while maximizing revenue.

People Management

  • Work with internal/external representatives from different functions for executing the reservations.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.

Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

Operational Management

  • Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
  • Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
  • Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

Qualifications

Knowledge and Experience

  • Bachelor’s Degree from a reputable hospitality school
  • Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

    Competencies

  • Ability to accept responsibility;
  • Self-confidence, motivation, drive and tenacity;
  • Ability to enhance organizational performance;
  • Ability to clearly delegate tasks and responsibilities;

Additional Information
  • At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.

At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:

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