Executive - CRM

1 week ago

Bengaluru, India WOW Skin Science Full time

We’re Hiring: CRM & Retention Specialist | Bangalore (On-site)Experience: 1–3 years in CRM, retention, or lifecycle marketingTools: Klaviyo / CleverTap / MoEngage or similar platformsKey Responsibilities:CRM Setup & OptimizationBuild and manage customer journeys (on Klaviyo / CleverTap / MoEngage)Define and optimize lifecycle flows (welcome, cart abandon, reactivation, winback)Segmentation logic & experimentationPlatform & Agency PartnershipsLiaise with CRM tools' success teams for feature leverageWork with external partners/agencies to manage campaigns, audits, etc.Campaign Execution & GrowthExecute weekly/monthly campaigns (email, SMS, WhatsApp)Own retention metrics — repeat rate, LTV, churn rateData & AnalyticsTrack flow performance (OR, CTR, CVR, revenue contribution)Build dashboards / reports for team & leadershipIf interested, kindly submit your application on the link mentioned below: /

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