Associate - Service Delivery

2 months ago

mumbai, India KEC Full time

Position Summary:

In this role the incumbent will need to act as a representative of Service Delivery taking care of HR Operations along with Digital data management. Being SME, the incumbent is expected to possess following expertise/ knowledge.

Key Activities & Responsibilities:

a) SuccessFactors: • Employee Central Administration which includes hands on experience in o Creation/modification/deletion of Foundation Objects o Knowledge of position management o Background/ technical working of SF like mass upload, RBP, ORD, hiring o Knowledge of SF – HRMS tools like EC, PM, GM, Succession, RCM o Creating & Scheduling the report on ORD as well on SFTP • Data Audits post process implementation and continuous system improvements. • RCM – Managing and supporting HR teams for resolving their queries on RCM • Independently conceptualized and rolled out Analytics/ Dashboard

• Support End Users RCM, EC, Goal Management, Performance Assessment, Compensation Cycle

b) Analytics : • Knowledge of reporting tools in SuccessFactors and PowerBI o Conceptualize and implement various dashboards like talent management, attrition, HR Data Audit at the same time evaluate opportunities and proactive present analysis o Provide support to COEs for making various dashboards basis their requirements o Being custodian of employee data, review data and provide insights for process improvements.

c) HR Operations • Proactively seek HR process improvement initiatives • Supported the development, testing, roll-out and training of the HR teams on new initiatives. • Conduct UAT, SOPs, Training Material • Train the end users on using the tools. Organizing refreshers on EC, RCM • Handle all activities pertaining to employee lifecycle management from on boarding to Exit • Monitor and ensure employee probation evaluation and confirmation on system. • Generating of Employee head count report from Success factors • Employee File Management

Competencies Required:

▪ Strong Communication Skills with employees/HR Management ▪ Excellent Coordination Skills especially during projects/ new initiatives implementation ▪ Analytical & Project Management bend of mind ▪ HR Analytics – Compile different datapoints using spreadsheets, other tools and analyses data for information driven decision making and strategy planning. ▪ SuccessFactors Global Support, Implementations, System ▪ Proficient in MS Office

Education & Skills:

▪ MBA/ Diploma in HR Management ▪ BMS/ B. Com ▪ Certification in HRMS tool like SAP, SuccessFactors ▪ 5 - 8 years of working knowledge in SF, HRMIS and HR Process

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