Associate-Delivery

4 weeks ago

Mumbai, India upGrad Full time

Job Description

Role Summary

As Delivery Operations Associate you will focus on recruiting global subject matter experts

for our higher education Masters & Doctoral programs spanning the domains of Data &

Management. Additionally, the delivery associate will schedule and moderate live lectures

that are conducted over weekends and ensure smooth pre & post event operations.

To be successful in this role, you will need to be able to work on tight deadlines, be diligent,

pay attention to detail, be competent in using Microsoft Office applications such as Word and

Excel, and have exceptional verbal, written, and presentation skills.

Roles & Responsibilities

● Setup daily interview meetings with potential subject matter experts, help

they understand the upGrad model of delivery and clearly articulate

academic and effort input expectations & undertake financial negotiations.

In this role, you will be the face of upGrad and take end-to-end

responsibility for carefully identifying the right SMEs for our programs

● Manage day-to-day recruitment operations like working with delivery &

content teams to conduct capability & demo tests, work with legal &

finance to close contracts, schedule briefing meetings, and send profiles for

approvals to University partners and more

● Create training modules for SMEs, conduct platform onboarding training

for SMEs, ensure 100% on-time delivery of contracts, and plan academic

calendars for the SMEs

● Setup asynchronous learning elements like live lectures, doubt resolution

sessions, 1:1 mentorship, as may be the need of our programs 90 days in

the advance of the engagement

● Launch and moderate live lectures on weekdays & weekends and upload

recording and ratings on time

● Build strong relationships with our Subject Matter Experts and undertake

quarterly engagement plans

● Collaborate with content, tech, finance, and other team members to ensure

seamless live lecture delivery and solve technical or financial challenges

faced by the SMEs

● Review weekly performance numbers and work on weekly action plans

aimed at improving student outcomes & process efficiency from live

lectures

● Undertake non-technical lecture delivery assessment and create monthly

SME utilization reports

Skills Required

● 4 - 5 years managing virtual/live engagement operations, experience

managing student / online learning experiences would be a preferred

● Knowledge of MS Office Suite, and MS Excel is a must

● Exceptional verbal, written, and presentation skills

● Ability to work on multiple tasks independently

● Strong customer focus and problem-solving attitude

● This job is for those who love organizing, are obsessed with numbers &

enjoy being extremely customer centric

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