Network Support Technician

2 days ago

Gurugram, India Incuspaze Full time

About Company:

We're India's leading workspace provider, offering a vibrant network of managed offices, co-working spaces, and traditional setups across 44 locations in 18 cities (and growing). That's over 2.5 million square feet dedicated to making your work life easier, more productive, and, well, way cooler. Think office space with Incuspaze

We seamlessly blend cutting-edge technology with real estate to create spaces that inspire and empower businesses of all sizes - enterprises, MSMEs, hungry startups, you name it

Company website:

Job Summary:

We are seeking a skilled and proactive Desktop & Network Support Executive responsible for providing comprehensive IT support to both internal users and clients.

The ideal candidate will have expertise in LAN and WAN connectivity, as well as hands-on experience with hardware, software troubleshooting, and network devices like routers and switches.

Experience: 2-4 years of relevant experience

Key Responsibilities:


• Desktop Support: Provide end-user support for hardware and software issues, both in person and via remote assistance, ensuring minimal downtime for users and clients.


• LAN & WAN Connectivity: Ensure the seamless setup, maintenance, and troubleshooting of Local Area Network (LAN) and Wide Area Network (WAN) connections.


• Wi-Fi Configuration & Troubleshooting: Configure wireless networks and resolve any connectivity or performance issues related to Wi-Fi access points.


• Network Printer Support: Troubleshoot and resolve network printer connectivity and functionality issues across the office.


• Software Support: Offer basic support for the installation, configuration, and troubleshooting of commonly used software applications.


• Remote Support: Deliver remote desktop support to users, addressing IT-related issues efficiently and professionally.


• IT Infrastructure Setup: Assist in the setup and maintenance of IT infrastructure, ensuring proper installation of cabling, devices, and network equipment.


• Passive Network Setup: Participate in the planning, implementation, and troubleshooting of passive network setups, including structured cabling and network layout designs.


• Incident Reporting & Resolution: Record and escalate technical issues as necessary, ensuring proper resolution in a timely manner.

Skills & Qualifications:


• Bachelor's degree in information technology, Computer Science, or a related field (preferred but not mandatory).


• Proven experience in desktop and network support roles.


• Strong knowledge of LAN, WAN, and network topologies.


• Basic knowledge of routers and switches is a plus.


• Familiarity with Wi-Fi setup and troubleshooting.


• Experience with network printer troubleshooting.


• Proficient in remote desktop support tools and software.


• Experience with IT infrastructure setup and passive networking.

Additional Information:


• Work Location: Gurugram


• 5.5 days On-site working (Alternate Saturdays off)

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