Lead IT Support Engineer
1 month ago
Job Description
You will lead, mentor and provide technical guidance to support engineers.
You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
You support and collaborate with team members across countries.
You will own all incidents and fault requests including prioritizations, classification and routing.
You will resolve complex technical issues efficiently with IT Software and prioritising a high volume of IT support tickets on Service-Now.
You will contribute to Active notification of users about the current processing status.
You will Jointly define, update escalations and follow communication matrix.
You will explore and learn knowledge base on Service Now which is available with over 2,000 articles.
You show extreme work ethics and integrity toDefine the SLA’s.
Qualifications
Must have fulltime Bachelor’s Degree preferably B.Sc. (CS) / BCA / B.E / B.Tech.
7+ years of relevant work experience in IT Support with atleast 1 year of experience in leading the IT help desk.
Strong experience on MAC OS and Windows systems.
Good experience working on Azure Cloud workspace.
Experience working on Active Directory user support.
Good Troubleshooting skills.
Good to have experience working on ticketing system such as Service Now.
Should be comfortable working on rotational shifts.
Should have strong communication (English) skills.
Additional Information
SIXT is the company with legacy of more than a century offering healthy work environment, friendly work culture and continuous learning. The leadership here believes in team empowerment and challenging opportunities are offered to solve real world problems.
About the department: Engineers take note: cutting edge technology is waiting for you We don't buy, we primarily do it all ourselves: all core systems, whether in the area of car sharing, car rental, ride hailing and much more, are developed and operated by SIXT itself. Our technical scope ranges from cloud and on-site operations through agile software development. We rely on state-of-the-art frameworks and architectures and strive for a long-term technical approach. Exciting? Then apply now
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now
-
Oracle Support Engineer
2 weeks ago
Delhi, Delhi, India IT Full timeJob Title: Oracle Support EngineerCompany: ConfidentialExperience: 5+ Relevant YearsMandatory Skills:Experience in Oracle PLSQL, ETL, Database Performance Tuning, Database Internals, and ArchitecturesProblem SolvingHandling Big Data VolumesData Warehousing ConceptsRoles and Responsibilities:Minimum 5 years of experience as an Oracle Support...
-
Lead IT Support Engineer
2 weeks ago
Delhi, Delhi, India SIXT Research & Development India Full timeWe are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the...
-
Software Test Engineer
3 days ago
Delhi, India Lead Masters AI Full timeCompany DescriptionLeadMasters.ai is an innovative AI-driven lead generation and ad optimization platform that empowers businesses to maximize their marketing potential through intelligent lead generation and data-driven ad optimization. Our platform leverages advanced artificial intelligence algorithms to analyze top-performing ads across various social...
-
Technical Support Analyst
2 weeks ago
Delhi, Delhi, India IT BY DESIGN Full timeThe Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting...
-
Delhi, India We IT Global AB Full timeJob DescriptionAssignment Description and RequirementsElectrification is a key strategic priority, and its success will ultimately define the future of the company. The organization is a crucial enabler for all battery products, striving to deliver the best battery solutions in terms of time, cost, and quality. At the center of this transformation, the...
-
Delhi, Delhi, India We IT Global AB Full timeJob DescriptionAssignment Description and RequirementsElectrification is a key strategic priority, and its success will ultimately define the future of the company. The organization is a crucial enabler for all battery products, striving to deliver the best battery solutions in terms of time, cost, and quality. At the center of this transformation, the...
-
Operations Specialist
2 weeks ago
Delhi, Delhi, India Data Engineer Academy Full timeJob Title: Operations AnalystLocation : RemoteCompany Overview:Data Engineering Academy is a pioneering force in data engineering education, founded by FAANG data engineers with extensive industry expertise. Our platform provides comprehensive programs tailored to empower aspiring data engineers, equipping them with the skills and confidence necessary to...
-
Operations Specialist
2 weeks ago
Delhi, Delhi, India Data Engineer Academy Full timeJob Title: Operations AnalystLocation : RemoteCompany Overview:Data Engineering Academy is a pioneering force in data engineering education, founded by FAANG data engineers with extensive industry expertise. Our platform provides comprehensive programs tailored to empower aspiring data engineers, equipping them with the skills and confidence necessary to...
-
Desktop Support
3 days ago
Delhi, India Quess IT Staffing Full time**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...
-
Account Executive
2 weeks ago
New Delhi, India Tes Engineer Full time**Responsibilities**: - Lead and manage a team of accountants or finance professionals, providing guidance, training, and performance feedback. - Oversee day-to-day accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting. - Ensure accurate and timely recording of financial transactions, adherence to...
-
Area Manager
2 weeks ago
Delhi, Delhi, India LEAD School Full timePurpose of the Job:Growth marketing is a function of the expansion team at Leadership Boulevard. This role isresponsible for developing and executing data-driven marketing strategies that acceleratecustomer acquisition, engagement, to fuel revenue growth. This role plays a pivotal role inenabling the inside and field sales teams to achieve the business...
-
Desktop Support
2 weeks ago
Delhi, Delhi, India Quess IT Staffing Full timeAbout Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...
-
Data Engineer
2 weeks ago
delhi, India Neurones IT Asia Full timeAs a Data engineer , you will be a part of a highly qualified team, leading the delivery of modern data platforms using Azure Services and Databricks .Designing and delivering software using an agile and iterative approach based on Scrum or KanbanFollowing and contributing to improvement of client's software engineering practices e.g., source code...
-
Technical Support Lead
2 weeks ago
Delhi, Delhi, India People Squad Full timeJob DescriptionOur client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...
-
Area Manager
2 weeks ago
Delhi, Delhi, India LEAD School Full timeThe Area Manager plays a crucial role in contributing to our mission by collaborating with business leaders and the team to uphold the brand awareness standards of LEAD School.We are seeking highly skilled professionals who comprehend the essence of delivering quality education and are enthusiastic about engaging with our partner schools.Requirements:...
-
Data Engineer
2 weeks ago
Delhi, Delhi, India Neurones IT Asia Full timeAs a Data engineer , you will be a part of a highly qualified team, leading the delivery of modern data platforms using Azure Services and Databricks.Designing and delivering software using an agile and iterative approach based on Scrum or KanbanFollowing and contributing to improvement of client's software engineering practices e.g., source code management,...
-
Creative Design Director
3 days ago
Delhi, India LEAD School Full timePurpose of the Job:LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire aCreative...
-
Customer Support
4 weeks ago
Delhi, Delhi, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Technical Support Specialist
2 days ago
Delhi, India Alnafitha IT Full timeJob DescriptionThe Junior Infrastructure Engineer will be a key member of the Technical Support team at an IT service provider company. This role involves providing technical support to clients, assisting in the maintenance and optimization of IT infrastructure, and working closely with senior engineers to resolve complex technical issues. The ideal...
-
Data Engineer
1 week ago
Delhi, India Neurones IT Asia Full timeAs aData engineer , you will be a part of a highly qualified team, leading the delivery of modern data platforms usingAzure Services and Databricks .Designing and delivering software using an agile and iterative approach based on Scrum or KanbanFollowing and contributing to improvement of client's software engineering practices e.g., source code management,...