Technical Support Specialist

3 days ago

Delhi, India Alnafitha IT Full time
Job DescriptionThe Junior Infrastructure Engineer will be a key member of the Technical Support team at an IT service provider company. This role involves providing technical support to clients, assisting in the maintenance and optimization of IT infrastructure, and working closely with senior engineers to resolve complex technical issues. The ideal candidate will have a passion for technology, strong problem-solving skills, and the ability to provide excellent customer service.

Key Responsibilities:

Technical Support:

Provide first and second-level technical support to clients via phone, email, and remote access.

Troubleshoot and resolve different types of issues reported by clients.

Assist clients with the setup, configuration, and maintenance of IT systems and applications.

Assist in the maintenance and monitoring of client IT infrastructure existing systems.

Help customers to Perform routine system checks, updates, and backups to ensure system integrity and availability.

Support the implementation of infrastructure upgrades and new technology deployments.

Help customers to monitor and analyze security logs and respond to potential threats.

Support the evaluation and integration of new technologies into customer’s environments.

Documentation and Reporting:

Document support requests, troubleshooting steps, and resolutions in the ticketing system.

Create and update technical documentation, user guides, and knowledge base articles for clients and internal use.

Provide regular status reports to senior engineers and management.

Collaboration and Learning:

Work closely with senior engineers to learn advanced troubleshooting techniques and best practices.

Participate in team meetings and training sessions to stay updated on new technologies and support procedures.

Collaborate with other team members to ensure efficient and effective Technical support.

Requirements

Education:

Bachelor’s degree in Computer Science, Information Technology, Communications or a related field, or equivalent experience.

Experience:

0-2 years of experience in IT support, infrastructure management, or a related field.

Certifications:

Relevant certifications (e.g., Microsoft Certified: Azure Fundamentals CompTIA Network+, CompTIA Security+, VMWare) are a plus.

Internships:

Relevant Internships (e.g.,

Information Technology Institute (ITI) , National Telecommunication Institute (NTI) are a plus.

Skills and Competencies:

Technical Skills:

Basic understanding of network and server infrastructure.

Familiarity with different operating systems.

Knowledge of virtualization technologies (VMware, Hyper-V).

Understanding of security principles and best practices.

Soft Skills:

Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Ability to provide exceptional customer service and manage client relationships.

Detail-oriented with good organizational skills.

RequirementsEducation: Bachelor’s degree in Computer Science, Information Technology, Communications or a related field, or equivalent experience. Experience: 0-2 years of experience in IT support, infrastructure management, or a related field. Certifications: Relevant certifications (e.g., Microsoft Certified: Azure Fundamentals CompTIA Network+, CompTIA Security+, VMWare) are a plus. Internships: Relevant Internships (e.g., Information Technology Institute (ITI) , National Telecommunication Institute (NTI) are a plus. Skills and Competencies: Technical Skills: Basic understanding of network and server infrastructure. Familiarity with different operating systems. Knowledge of virtualization technologies (VMware, Hyper-V). Understanding of security principles and best practices. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to provide exceptional customer service and manage client relationships. Detail-oriented with good organizational skills.

  • Technical Support Specialist

    3 days ago

    Delhi, India CBG Full time

    Job DescriptionTechnical Support Specialists provide first-line support to users of cloud applications and infrastructure. This role involves troubleshooting, managing help tickets, and assisting with user account management including onboarding and offboarding.RequirementsResponsibilities:Provide technical support for cloud applications and resolve user...

  • Technical Support Specialist

    5 days ago

    Delhi, India ACR Globe Full time

    Job DescriptionJob Summary:Our Client, Onekobo Technologies, is seeking a dedicated and knowledgeable Technical Support Specialist to join our support team. The ideal candidate will be responsible for providing technical assistance to our clients and ensuring the resolution of their issues in a timely and efficient manner. This role involves close...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Intelligence Node Full time

    Intelligence Node is an AI-driven price and competitive intelligence platform that empowers businesses to drive product-level profitability and grow margins. With unmatched accuracy and speed, we detect market micro-movements and amplify these signals above the day-to-day data noise so that retailers and brands can make decisions in minutes, not days or...

  • Product & Technical Support Specialist

    18 hours ago

    Delhi, India Bose Professional Full time

    Company Overview: Bose Professional is a leader in the professional audio/video industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. For more than 50 years our spirit of invention has focused on creating systems that are easy...

  • Technical Support Specialist

    4 weeks ago

    Delhi, India EMAPTA Full time

    Job DescriptionSpark Your Career in Electronics! Join Our Client’s Circuit of Innovation TodayFor nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...

  • Technical Support Specialist

    4 weeks ago

    Delhi, India EMAPTA Full time

    Job DescriptionSpark Your Career in Electronics! Join Our Client’s Circuit of Innovation TodayFor nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India EMAPTA Full time

    Job DescriptionSpark Your Career in Electronics Join Our Client's Circuit of Innovation TodayFor nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing...

  • Technical Product Support Specialist

    1 week ago

    Delhi, India Voiceflow Full time

    About the TeamAs we continue to scale, we're seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other queries. As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our Enterprise...

  • Technical Customer Support Specialist

    5 days ago

    Delhi, India Wiser Solutions Full time

    Job DescriptionThe Technical Support Specialist is a dual-role position that combines responsibilities of providing high-quality technical support to customers with performing quality assurance (QA) checks on the data delivered to customers. This role involves diagnosing and troubleshooting technical issues, supporting customers, and ensuring that our data...

  • IT Support Specialist

    2 weeks ago

    Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: IT Support Specialist (Legal Firm)A Legal Firm company is currently hiringIT Support Specialistto join them in their Kuala Lumpur office.Key responsibilities include:Holds Bachelor's degree in Information Technology is preferred.Troubleshoots, diagnoses problems, implements corrective action procedures in other computer-related...

  • Software Support Specialist

    1 month ago

    Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Software Support Specialist

    2 weeks ago

    Delhi, Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Technical Support

    2 weeks ago

    Delhi, Delhi, India Aircall Full time

    Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture. Wherever our people find themselves...

  • Technical support

    4 weeks ago

    Delhi, India Xavier Electronics Full time

    Job DescriptionIT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, working as a...

  • Sales And Marketing Specialist

    17 hours ago

    Delhi, India Konkan Technical Private Limited Full time

    Company Description Konkan Technical Private Limited is a company based in Mumbai that specializes in providing high-quality occupational health and safety workwear and advanced oil spill absorbents. Our workwear solutions offer a wide range of garments made from various fabrics including cotton, polycotton, poly-viscose, Coated FR, and hi-tech Inherent...

  • Technical Sales Specialist

    2 weeks ago

    Delhi, Delhi, India DEEP CHAND DAYAL CHAND & COMPANY Full time

    Role Description This is a full-time Technical Sales Specialist role at DEEP CHAND DAYAL CHAND & COMPANY located in New Delhi, with flexibility for some remote work. As a Technical Sales Specialist, you will be responsible for understanding customer requirements, promoting products or services, and providing technical knowledge and support throughout the...

  • Technical Specialist

    2 months ago

    delhi, India Tech Mahindra Full time

    Relevant Certification : Blue Planet Certification, Blue Planet Inventory Certificate (BPI) and Blue planet Orchestrator Certificate (BPO)Title / Role / Designation : Technical SpecialistExperience : 15 years - 20 YearsLocation : Pune , Chennai , BangaloreWork Timings : GeneralNotice : Immediate, 30 days, Currently ServingJob Description:As a Blue Planet...

  • Customer Support Specialist

    5 days ago

    New Delhi, India Apna Jobs (Delhi & NCR) Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Infrastructure Support Specialist

    6 days ago

    Delhi, India Bechtel Corporation Full time

    Position SummaryThe Infrastructure Support specialist will work with a geographically distributed group of support staff who provide support services and technical capabilities for a complex, large-scale, hybrid cloud and on-prem infrastructure. This position will serve as the point of contact between Infrastructure Support and other IT functions and...

  • Technical Specialist

    2 weeks ago

    delhi, India Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations- we guard every kind of confidential information.HOW DO WE DO IT?Seclore’s patent-granted , award-winning technology allows users to control how their information is used...