Technical Support Specialist

3 days ago


Delhi, India CBG Full time
Job DescriptionTechnical Support Specialists provide first-line support to users of cloud applications and infrastructure. This role involves troubleshooting, managing help tickets, and assisting with user account management including onboarding and offboarding.Requirements

Responsibilities:

Provide technical support for cloud applications and resolve user issues.

Manage help desk tickets and ensure timely resolution of problems.

Assist with the onboarding and offboarding processes, including account setup and deletion.

Maintain user guides and FAQs for cloud applications.

Qualifications:

Associate's degree in IT, Computer Science, or related field; Bachelor's preferred.

2+ years of experience in technical support or help desk roles.

Strong understanding of cloud applications and user support.

Excellent communication and interpersonal skills.

BenefitsCompetitive salary and benefits package

Opportunity to work in a dynamic and innovative industry

Exposure to cutting-edge technology and tools

Opportunity for growth and advancement within the company

Collaborative and supportive team environment.

RequirementsResponsibilities: Provide technical support for cloud applications and resolve user issues. Manage help desk tickets and ensure timely resolution of problems. Assist with the onboarding and offboarding processes, including account setup and deletion. Maintain user guides and FAQs for cloud applications. Qualifications: Associate's degree in IT, Computer Science, or related field; Bachelor's preferred. 2+ years of experience in technical support or help desk roles. Strong understanding of cloud applications and user support. Excellent communication and interpersonal skills.

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