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Lead Mechanical Systems Customer Support Engineer
2 months ago
Job Description
Qualifications:
Overview
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.
Technology for today and tomorrow
The Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector These engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets in traditional and emerging areas, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, to enhance quality, safety, and productivity for airline customers, shaping the future of aerospace in India for India, and the world.
People-driven culture
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.
At Boeing, we are inclusive, diverse and transformative .
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
Boeing India Engineering is currently looking for a Lead Mechanical Systems Customer Support Engineer (Payloads/Interiors) to join the team in Bangalore, India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safety operation and return to service.
Primary Responsibilities:
Provides technical, design and informational support for basic production, product support or in-service issues. Troubleshoots aircraft system problems consistent with operational protocols. Reviews various Boeing documentation (e.g., maintenance documentation, parts list, component manuals, etc.) to identify solution(s) for in-service concerns and look proactively for potential future fleet solutions. Reviews drawings and installations to ensure customer questions/concerns are resolved. Supports and/or creates and provides basic technical documentation (e.g. Fleet Team Digest articles, service letters, drawings, specifications, documents, data sets, design folders, test requirements documents, manuals) in accordance with engineering processes and procedures for internal reference or external delivery. Assists with the study and assessment of technology development by gathering data, supporting testing and documenting findings. Supports review of technical design, analysis, and production by reviewing documentation, participating in design reviews, and observing tests and audits to ensure compliance. Assists with the investigation of problems to provide engineering design disposition of discrepancies. Supports and/or leads the research of technical, operational and quality issues that cannot be resolved by the customer. Assists in designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service. Works with and possibly directing cross-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformances. Assists in the development of customer correspondence for continued safe operation and maintenance of equipment. Assists in solving problems and provides other support of fielded hardware and software over the entire product lifecycle. The position requires flexibility to address emergent issues and important airline meetings off-hours and may require an occasional off-shift work schedule to support the fleet operating 24 hours/7 days a week/365 day of the year.Basic Qualifications (Required Skills/Experience):
Bachelors’ degree or higher is required as a BASIC QUALIFICATION in Mechanical or Aerospace / Aeronautical Engineering. AME with a Bachelors’ Degree in Mechanical or Aerospace Engineering is preferable Overall Experience 12+ Years Minimum 9+ years of experience in Interiors and Payload Systems. Experience with Boeing 7-series airplanes. Experience in system’s failure analysis, root cause analysis, and troubleshooting on Boeing commercial airplane models. Conversant with aircraft maintenance manuals (AMM and FIM), IPC, WDM, CMM, AHM, and service documentation (FTD, SLs, etc.). Good verbal and written communication and presentation skills. Experience supporting end users in a customer service role. Experience collaborating with multiple team functions. Willingness to expand into technical areas without prior experience. Experience with airworthiness regulatory agencies. Knowledge of payload systems installed on Boeing commercial airplane models (software and hardware) as it applies to maintenance and operations. Knowledge of repair, maintenance and retrofit processes, practices, and documentation. Knowledge of airplane’s maintenance and flight operation documentation. Knowledge of the Airworthiness Directives and related Service documents. Knowledge of aircraft safety and quality management systems.Typical Education & Experience:
Education/experience typically acquired through advanced technical education from an accredited course of study in engineering (e.g. Bachelor) and typically 12 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master and related work experience).
Relocation:
This position offers relocation based on candidate eligibility.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:
Relocation is available for eligible candidates, if authorizedExport Control Requirement:
Not an export control positionSafety Sensitive:
This is not a safety sensitive positionContingent Upon Award Program
This position is not contingent upon program awardExperience Level:
Individual Contributor - 4Job Type:
RegularJob Code:
6G5CI4 (639)