Vice President-Airport Operations Officer

1 week ago

Hyderabad, India GMR Group Full time
JOB PURPOSE

To develop strategies to improve the passenger experience of Hyderabad Airport and achieve the ASQ ratings & score. This role will ensure that the TOPs, CFL and AOCC departments are functioning as per the set objectives, this role will also help in improving the succession pipeline by grooming resource who can take up the role of COO .ORGANISATION CHARTAccountabilities

Key Performance Indicators

Establish and monitor controls, to evaluate performance in meeting set departmental KPI’s including ASQ programme and takes appropriate actions to correct performance and develop initiatives to meet requirements

ASQ score & rankSupport COO in day to day operation and in preparation of AOP and strategies for Airport Operation

% adherence

Support COO in the development and evaluation of work programs, processes , systems and procedures to achieve departmental goals , objectives and performance measures

Improvements implemented

Study the

internal & external environment value drivers & opportunities and implement for enhancing passenger satisfaction

No of new improvements implemented

Manage and enhance the relationship with government, regulatory agencies and other relevant stakeholders so as to ensure that their interests are aligned with those of the organsation.

% of issues addressed

Lead the team and work with reportees to develop and retain highly competent, service oriented staff through training and day to day management practices that supports GHIALs mission, objectives and service expectation

EE ScoreAttritionKEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

Support business development team in all airport and aertotplies related commercial ventures and new business projects

% adherence

Ensure that the SOP , MDI, AEP and DSM are periodically reviewed and updated

Availability of 100 % updated documents

Support the relevant authority during audits and take the necessary actions in case of negative audit findings

OFI closure

Develops plans to meet unexpected situations, new developments and changes in processes; prepares for emergencies; understands the factors and conditions affecting programs and recommends appropriate responses when these change.

Instances of business discontinuity

Monitor the budget utilization and other financial measures, study and analyze causes for significant deviation from budget and take corrective actions for the same

AOP Vs Actual

Ensures compliance with all applicable policies, rules, regulations and laws; stays abreast of legal, regulatory and policy developments affecting areas of responsibility; enforces legal and regulatory requirements impartially.

Compliance failuresEXTERNAL INTERACTIONS

DGCA,BCAS, CISF, Immigration, Customs, Ministry of Civil Aviation, Police, Legal MetrologyAirlines, Ground handlers, Fuel Farm OperatorAirport Concessionaires

INTERNAL INTERACTIONS

CEO, CXOs of GHIAL and other group businessCommercial, Airline MarketingProcurement & Contracts,

Legal, Project Management Team, HR, Finance,

Corporate Relations, Corporate Communications

FINANCIAL DIMENSIONS

Operating Expense:OTHER DIMENSIONS

Permanent GHIAL:

130Outsourced: 600EDUCATION QUALIFICATIONS

MBA with airport operation experienceRELEVANT EXPERIENCE

15-20 Years of experience in Airlines/Airport/ Hospital industryCOMPETENCIES

EntrepreneurshipCapability BuildingSocial AwarenessPlanning & Decision MakingExecution & ResultsStrategic OrientationProblem Solving & Analytical ThinkingNetworkingPersonal EffectivenessTeamwork & Interpersonal influenceStakeholder Focus

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