Non Customer Service Healthcare General Manager-BPS

2 days ago


India Hexaware Technologies Full time

Job Responsibilities:

  • Manage and lead a team of 300+ members with a direct span of control of 3 – 6 leads / managers.

  • Oversee account management and revenue generation activities.

  • Ensure SLA maintenance and quality assurance across operations.

  • Develop and implement strategic planning initiatives.

  • Handle crisis management and problem-solving activities.

  • Collaborate with senior management to align operations with business goals.

  • Monitor and analyze performance metrics to drive improvements.

  • Foster a positive work environment and team culture.

Criteria:

  • 15 – 20 years' experience, managing a team size of 300+.

  • Graduate from recognized/full time college.

  • Work experience in a US Healthcare Eligibility/Enrollment program apart from Claims experience.

  • Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes.

  • Exposure to Six Sigma/Lean preferably with YB/GB certification.

  • Proven track record in account management, process/SLA management and revenue

Desired

  • Strategic planning and crisis management skills.

  • Quality management.



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