Communications Trainer

4 weeks ago

Chennai, India Hiresquad Full time

Urgent Openings in Chennai

Leading International BPO

VNA Trainer//Soft Skills Trainer// Communication Trainer

Require Excellent Communication Skills

CTC UPTO 7LPA based on Last CTC

Shifts 24*7

Require minimum 6 Months Experience in Training in BPO

Role and Key Responsibilities:


• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure

alignment with operational standards.


• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.


• Design and deliver refresher training programs in English, tailored to meet specific needs and

operational requirements.


• Innovate training materials by integrating floor requirements and best practices into the training

curriculum.


• Proactively implement best practices and contribute to value addition across multiple locations.


• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.


• Interact with customers as required to gather feedback and address training-related queries.


• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.


• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.


• Mentor and support new trainers to enhance their effectiveness and integration into the training

team.


• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the

team and with the TTBU training team.


• Analyze and report training batch performance, identifying areas for improvement and

implementing corrective actions.


• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.


• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.

Key skills & knowledge:


• Exceptional verbal and written communication skills in English.


• Strong facilitation and presentation skills with a proven ability to engage and motivate

participants.


• Proficient in data handling, interpretation, and management.


• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer

applications.


• Excellent people management and interpersonal skills, with a demonstrated ability to build

and maintain effective relationships.


• Strong organizational and time management skills, with the ability to handle multiple tasks

and priorities effectively.

Interested candidates can share their resume on - or call

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