Call Center Executive

3 weeks ago

Ernakulam, India Elements Five Ayurveda and Physiotherapy Clinic Full time
  • Answering Incoming Calls: Responding to calls from patients, potential clients, and other stakeholders in a professional and timely manner.
  • Appointment Scheduling: Booking, rescheduling, and confirming patient appointments for consultations or therapy sessions, ensuring an efficient and smooth process.
  • Providing Information: Offering details about the clinic's services, treatment options, and fees, as well as answering common questions about physiotherapy procedures.
  • Managing Patient Inquiries: Addressing patient concerns, providing information about their treatment plans or follow-up, and offering general guidance about clinic policies.
  • Maintaining Records: Updating and managing patient records, appointment details, and treatment history in the clinic's system while ensuring confidentiality.
  • Managing Follow-Ups: Ensuring that patients receive timely reminders about upcoming appointments or follow-up sessions. They might also handle post-appointment calls to gather feedback on the service or inquire about the patient's recovery progress.
  • Handling Complaints: Addressing any concerns or complaints from patients in a professional manner, aiming to resolve issues quickly or escalating to higher management when necessary.
  • Coordinating with Clinic Staff: Communicating with physiotherapists, administrative staff, or management to ensure smooth coordination and assist with internal scheduling.
  • Handling Payments and Billing Inquiries: Assisting with payment-related queries, explaining billing procedures, and providing information on insurance or payment options available.
  • Promoting Services: Assisting with promoting new treatments, services, or packages, potentially upselling additional physiotherapy options or programs to patients when appropriate.
  • Maintaining Professionalism: Upholding the clinic's reputation through excellent customer service, friendly communication, and maintaining a calm, patient demeanor.
  • Multi-Tasking and Time Management: Effectively managing a high volume of calls while ensuring all tasks are completed in a timely and efficient manner.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Required)
  • Malayalam (Required)
  • Hindi (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

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