non voice process

4 weeks ago

Chennai, India Vcars auto private limited Full time
  • Customer Support via Email and Chat: Handling customer queries and complaints through digital channels. Data Entry and Management: Inputting, updating, and maintaining accurate records in various systems.
  • Transaction Processing: Managing orders or other transactions digitally. Information Dissemination: Providing timely and accurate information to customers.
  • Record Keeping: Maintaining logs of customer interactions, issues, and resolutions.
  • Content Moderation: Reviewing and managing online content, depending on the specific industry.
  • Back-End Tasks: Performing various administrative or support functions without direct customer interaction.
  • Required Skills Strong Written Communication: The ability to articulate clear, concise, and polite messages.
  • Typing and Digital Literacy: Proficiency in using keyboards and various software tools for customer support and data management.
  • Attention to Detail: Crucial for accurate data entry and resolving complex customer issues.
  • Problem-Solving Skills: A solution-oriented mindset to effectively address customer issues.
  • Patience and Empathy: Essential for handling customer complaints with understanding.
  • Types of Non-Voice Channels Email Support: Replying to customer emails and managing inquiries.
  • Chat Support: Engaging with customers in real-time via website or app chat.
  • Social Media Support: Addressing customer issues and providing information on social platforms.
  • Online Tickets: Managing customer support requests submitted through online ticketing systems.
  • Hiring for freshers and Tamil speaking candidates for tamil voice process

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Work from home

Work Location: In person

Speak with the employer

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