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Customer Support Specialist
3 months ago
Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist . Kindly have a look at the details below and let me know if you are interested.
Job Title: Customer Support Specialist - Indianapolis, IN
Job Duration: Long Term Contract(Possibility Of Extension)
Actual shift 12 p.m. - 9 p.m.
Company Benefits include:
- Healthcare (Medical, Dental, & Vision)
- Paid Sick leave
- 401k (with 2% employer match)
Key Responsibilities:
- Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.
- Provide phone support to field representatives.
- Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.
- Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
- Maintain documentation according to established guidelines.
Qualifications:
- Associate’s Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
- Ability to handle multiple functions simultaneously.
- Intermediate computer skills, including the ability to perform some advanced functions within various software packages.
- Ability to develop expert product knowledge for areas of responsibility.
- Previous experience with SAP and Salesforce.
Requirements
assays, reagents, "digital PCR", biomarker
