Head of Operations

3 weeks ago

Chennai, India Integrated Personnel Services Limited Full time

Job Role: Operations Head

Location : Chennai

Experience: years

Languages: Hindi and English are mandatory, other languages are an added advantage.

Summary :

Results-driven and strategic Operations Head with a proven track record of leading end-to-end business operations, optimizing processes, and driving organizational efficiency. Demonstrated expertise in scaling operations, improving productivity, managing cross-functional teams, and aligning operational goals with business strategy.

Key Responsibilities:


• Formulate business strategy with others in the executive team andImplement efficient processes, systems, and standards.


• Coordinate customer service operations and find ways to ensure customer retention.


• Oversee the implementation of technology solutions for the customers as per their Manage contracts and relations with customers, vendors, partners and other stakeholders.


• Mentor and motivate teams to achieve productivity and engagement.


• Developing and implementing long-term operational strategies that align with the organization's overall goals and objectives.


• Overseeing multiple operational projects simultaneously to ensure that employees complete them on time, within budget and to the desired level of quality.


• Identifying and mitigating operational risks, ensuring that the organization can function effectively and overcome unexpected challenges.


• Identifying inefficiencies in operational processes and implementing changes that increase efficiency.


• Managing budgets, analyzing financial data and making informed decisions to optimize operational performance.


• Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals.


• Leading and motivating cross-functional teams, setting clear expectations and holding individuals accountable for results.


• Gathering, analyzing and interpreting data to make informed decisions and identify opportunities for improvement.


• Designing, implementing and maintaining a quality management system that ensures consistent quality throughout all operational processes.


• Fostering a culture of continuous improvement where all employees can identify opportunities for improvement and contribute to ongoing operational optimization.

Qualifications:


• BE EEE/ECE , Diploma EEE/ ECE , Mechatronics, Mechanical.


• Good communication skills with ability to interact with customers at senior levels.


• Experience in Team Building and Team Management.


• Some experience in Sales will be preferred.

If interested share your CV

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