Senior Manager

1 month ago

mumbai, India NielsenIQ Full time

Job Description

ABOUT THIS JOB 

At NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies. 

He/she should be recognized having an expertise in Quantitative Consumer Insights with strong market research technical skills, well-versed and hands-on experience in research solutions and statistical modelling techniques including Brand equity/ Health studies, U&A studies, Segmentation, Concept/product tests, Customer Experience and Satisfaction studies. 

RESPONSIBILITIES 

Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management 

Ensure Customized Research standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace 

Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews 

Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients 

Identify and recommend enhanced and new services that answer clients' business needs 

Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement 

Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards 

Build and maintain ongoing relationships with the identified key persons within the client organization 

Ensure staff are trained on customized research processes (building questionnaire/ analysis specs etc) and handling day-to-day client requirements 

Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients 

Advise senior management of client status, problems and opportunities 

Financial Management 

Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned 

Contribute to overall team plan by generating revenue and/or cost-savings ideas 

Functional/Technical 

Maintain accurate and up-to-date knowledge of research techniques and applications 

Provide value-added analyses and respond to special requests 

Manage data quality issues by overseeing data inquiry process 

Recommend improvements in work processes within area of responsibility 

Organizational Management and Development 

Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives 

Promote inter-departmental and inter-divisional communications and teamwork 

Qualifications

Bachelor’s Degree in any major from reputable University 

Minimum 4 to 8 years of working experience in Market Research/agency/FMCG/Service/Retail industry 

Working knowledge of research techniques and methodologies, also statistics and multivariate analysis 

Project management experience will be preferred 

Proficient in Microsoft Excel & Powerpoint and/ or Google Spreadsheet & Slides 

Good client service skills and able to communicate and write effectively in English and Bahasa Indonesia 

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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