Information Technology Support Specialist

1 week ago


india CareerXperts Consulting Full time

We are seeking a motivated and customer-focused Information Technology Support Specialist to join our team. You will be the first line of defense for our users, providing technical support and troubleshooting a wide range of IT issues. You will play a vital role in ensuring our employees can maintain productivity and achieve their goals.

Responsibilities

  • Troubleshoot and resolve technical problems related to hardware, software, networks, and peripherals
  • Respond to user inquiries via phone, email, or in-person support
  • Diagnose and escalate complex issues to senior IT staff as needed
  • Install, configure, and maintain computer systems, software applications, and peripherals
  • Document technical procedures and solutions
  • Provide basic IT training to end-users
  • Maintain accurate records of all support requests and resolutions
  • Stay up-to-date with the latest technology trends and troubleshooting techniques

Qualifications

  • A minimum of 1-2 years of experience in a technical support role
  • Strong understanding of computer hardware and software concepts
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work independently and as part of a team
  • A customer-service oriented mindset with a focus on user satisfaction
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A+ or similar IT certification



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