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Information Technology Tier I Support Specialist
3 months ago
ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy's research mission. This position will provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content managements, and Command Leadership. Successful candidates will possess relevant experience and professional certification.
What you will do:
- Provide basic technical assistance, help desk resolution, and service desk delivery. Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.. Maintains knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff. Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Supports local IT infrastructure and equipment as part of the CIO team. Maintains awareness of WIFI provision in Blenheim Crescent. Recommends improvements in WIFI provision and/or hardware to improve WIFI. Implements improvements at CIO direction. Retains a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort. Supports conference room and leadership teleconference equipment. Recommends improvements in teleconference equipment. Implements improvements at CIO direction.
- Experience in an help desk/support desk role
- Experience & proficiency with commercial software, including Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners
- Excellent customer service
- High school diploma or equivalent
- Currently have, or be able to quickly obtain, one of the following certifications:
- A+ CE
- CCNA-Security
- CND
- Network+ CE
- SSCP
- National Agency Check or host nation equivalent
BENEFITS
We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
2 years experience
