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International Chat and Voice Process

4 weeks ago

Faridabad, India kayakalp global Full time

1.Patient Interaction: Engage with patients through chat to answer inquiries, resolve issues, and provide service information.

2.Problem-Solving: Address and resolve patient concerns efficiently, ensuring high patient satisfaction.

3.Maintain Records: Log and document chat conversations, resolutions, and patient feedback in a CRM system.

4.Adherence to Guidelines: Follow company policies and scripts to maintain consistent service quality.

5.Team Collaboration: Work closely with other departments (technical support, billing, etc.) to address patient issues that require escalation.

6.Multitasking: Handle multiple chats simultaneously while maintaining high accuracy and professionalism.

7.Feedback Loop: Identify patterns in patient complaints and suggest process improvements.

8.Knowledge Updates: Stay informed about new products, services, and features to provide accurate information to patients.

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Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person